Gem Balance History

Discus and support Gem Balance History in XBoX Rewards & Social to solve the problem; Is there a way to see my gem balance history? If not, I think it should be something that is made available. People are going to want to know if they... Discussion in 'XBoX Rewards & Social' started by Ambassador Kingz, Nov 9, 2017.

  1. Ambassador Kingz
    Ambassador Kingz Guest

    Gem Balance History


    Is there a way to see my gem balance history? If not, I think it should be something that is made available. People are going to want to know if they got gems from qualifying purchases, missions, etc. or not.

    Thanks

    :)
     
    Ambassador Kingz, Nov 9, 2017
    #1
  2. dpayton81
    dpayton81 Guest
    I have not received MyVIP Gems for completing a monthly survey.

    MyVIP gem balance is showing to be 2, but I have completed 2 monthly surveys. The faq says that you will earn 2 gems per survey you complete so the balance should be 4 gems. The faq said I should notify you within 15 days of the reward date. The reward
    date was 10/10/17. Thank you.
     
    dpayton81, Nov 9, 2017
    #2
  3. Mr. Neato
    Mr. Neato Guest
    Gems -> Rewards Credits

    Earlier today I had 420 Gems and 3,750 Rewards Credits.

    Roughly 1 hour ago, I redeemed 250 Gems for 5,000 Rewards Credits.

    250 Gems were immediately deducted from my Gems balance.

    I currently have 170 Gems and 3,750 Rewards Credits.

    I cannot find any indication anywhere that I have 5,000 Rewards Credits pending. I have not received any emails related to the transaction (outlook.com email address, junk/spam is empty).

    Are pending Rewards Credits or Vault redemption history visible anywhere? It just seems strange to have 250 Gems removed from my account, and no other information available anywhere. Maybe I'm just overlooking it, the
    rewards.xbox.com site is not very intuitive.
     
    Mr. Neato, Nov 9, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Gem Balance History

    Hello xII Kingz IIx,

    Thank you for your feedback. This is definitely a feature our team is looking into implementing. For now though, you can see your Perk history on the MyRewards page, as well as your total gem count on the MyVIP Vault page.
     
    XBLRewards8, Nov 9, 2017
    #4
  5. XBLRewards8 Win User

    Gem Balance History

    Hello xII Kingz IIx,

    Thank you for your feedback. This is definitely a feature our team is looking into implementing. For now though, you can see your Perk history on the MyRewards page, as well as your total gem count on the MyVIP Vault page.
  6. Its_not_working Win User

    Xbox Life rewards, gems taken and no rewards..

    I have the same problem with cashed in gems for MS gift cards. Gems removed from account, but no emails, no confirmations, not balance change.

    I need to find a way to contact xbox rewards live about this.
  7. theunit1982 Win User

    October Gems

    Hello ,

    Our web team has informed us that upon logging in, you should see the missing five gems from last month's FMO. Can you confirm that the gems are displayed on your Vault page?
    Its hard for me to tell, is there like a statement page for these? I see a statement page for the credits, but I cant seem to find one that gives me a breakdown for the Gems, I can only see a total balance, not a list of where that balance was made up from?
  8. XBLRewards8 Win User

    I didn't get any gems when I reached 50,000 gamerscore

    Hello GalacticBoss306,

    From the FAQ:

    How do I collect my MyVIP Gems?



    It depends on how you earn them. If a MyVIP Gem is earned for completing a MyChallenge or as a Reward for a MyVIP Perk like your birthday, Xbox Live Rewards anniversary, Gamerscore increase, or MyAchievements tier, you’ll be notified by email and will
    then have 60 days to claim them on the MyRewards page.


    However, gems earned by clicking on an email, completing a monthly offer, or making digital purchases in the Microsoft Store will be automatically added to your MyVIP Gem balance. Please note that gems earned by making purchases or by completing an offer
    on the site can take up to 96 hours to appear in your gem balance.

    We see that this perk is still awaiting your claim on the MyRewards page.
  9. theunit1982 Win User

    October Gems

    Hello ,

    Our web team has informed us that upon logging in, you should see the missing five gems from last month's FMO. Can you confirm that the gems are displayed on your Vault page?

    Its hard for me to tell, is there like a statement page for these? I see a statement page for the credits, but I cant seem to find one that gives me a breakdown for the Gems, I can only see a total balance, not a list of where that balance was made up from?
    Any news in where I can see like a statement for the gems?? From what I have seen I don't think this currently exists...
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Gem Balance History

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