Gears of War Ultimate Edition issue

I purchased the game and downloaded it on windows 10

Now when I launch the game it starts and i can browse its menu options,

but when i start a campaign or even go to extras then choose performance benchmark the game just closes itself and windows goes to desktop, no error message, no performance issue,

my pc meets the recommended specs and my windows is up to date

I'm not sure what is the issue and what can i do to fix it

:)

 

Haven't Received my Gears of War Tittles [Case Number: 1329779245]

I bought Gears of War Ultimate Edition during the promotion and havent received my titles. (Gears of War 1, Gears of War 2, Gears of War 3, Gears of War Ultimate Edition for Windows 10).

 

Gears of War Ultimate Edition - XBOX ONE

Gears of War: Ultimate Edition - Day One $15.00

Gears of War Ultimate Edition Deluxe Version - $25.00

store.xbox.com/.../0d9d6568-c1be-4896-b7c7-9901709a1311

 

Hi,

If you encounter issues launching a game on Windows 10, this may due to the game not properly installed. For us to determine the root cause of this issue, kindly answer the following questions:

• Have you tried launching other games to check if the same thing occurs?
• Are you trying to play the game online or offline?

In the meantime, we recommend running the Windows apps troubleshooter provided on this

link. This can help resolve issues with games and apps downloaded from the Windows Store.

We also suggest deleting temporary files. Usually, temporary files are automatically deleted when you exit a game or a program. However, the system won't delete the temporary files when you restart your computer without exiting an active Windows session.
These files may cause issues launching games on Windows 10. Refer to the following steps on how to delete temporary files:

1. Go to Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Select Temporary files and click Remove files.
7. Restart your device so that the changes can take effect. Launch the game and check if you'll encounter the same issue.

 

Hi CaySean1106,

I have purchased RECORE and Quantum Break too and they work smoothly,

as for GoW I choose to play offline. Campaign > Single Player > New Campaign > Difficulty

After downloading the file from your link, it showed that UAC has been disabled, after confirming to enable it, i used the file again and it showed that Windows store cache may be damaged and requested a reset, after confirming it same issue still occurs.

I deleted also the temp files and restarted the pc but still no success.

Is there a way to recheck game files to make sure that there are no corrupted files?

Thanks in Advance!

 

You're welcome. Thanks as well for the update.

The System File Checker tool can help us determine and repair corrupted system files. See Using System
File Checker in Windows 10 for the steps.

Another solution you may perform is to reset the game from the Settings
menu. Here are the steps:

1. Click Start and click Settings.
2. Select System.
3. Select Apps & features.
4. Find the game and click Advanced options.
5. Click Reset.
6. Restart your device so that the changes can take effect. Launch the game and check if you'll encounter the same issue.

Keep us posted with the progress. We'd be glad to further assist you.

 

I checked the link, followed the steps and the results were as below:

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Then i performed a reset to the game then restarted the pc,

The game launched with the cutscene and closed itself when i started new campaign. Still no error message.

What do you think i can do?

 

Let's check if there are updates available for the game. See
Check for updates for apps and games from Windows Store for the steps. Keeping the game version up-to-date can help resolve common issues encountered on Windows 10 games.

Another possible reason as to why you're encountering this issue is due to software conflicts that occur when running a game on Windows 10. To eliminate software conflicts, kindly follow the steps provided on this

link on how to perform a clean boot.

If the above steps fail, the next solution is to uninstall and reinstall the game. See

How to uninstall and reinstall a game on Windows 10 for the steps. This process will remove corrupted game installation files and replace them with new files.

Let us know how it goes after performing these troubleshooting solutions.

 

Sorry for the late response

I followed the steps mentioned and found that

• There were no updates found for the game and Windows.
• Clean boot didn't make any difference unfortunately, issue still exists.
• Un/reinstalling the game took a long time due to limited download speed and issue still exists.

Is there something I can do???

 

We recommend creating a new user account on your Windows 10 PC. This can help determine if this is due to corrupted profile data. Refer to

Create a local user or administrator account in Windows 10 for the steps.

Notify us with the results. We'd be glad to provide you additional assistance.

 

Appreciate your will to help, CaySean1106!

I just want to confirm something ...

When I created the local account with administrator privileges and tried to launch the game from the Store, it asked to access my Microsoft account,

After signing in it shows me "Install", when I choose same destination where the game is already installed, the Store ignores the existing files and starts to download them from 0%.

Shouldn't Windows use the existing game files as long as I'm using the same PC and synces for account validation? And should I download the whole game files to different destination noting that the first copy I had was in "C:" while the current copy I have
now is in "E:"?

Is there a way to make the Store check and verify the files instead of downloading them? And shouldn't the quoted steps fix or remove any potential corrupted profile data?

 

We'll need to install the game in order to replace any corrupted game files. We suggest that you proceed with the installation.

Kindly update us with the progress.

 

Finally downloaded and installed.

After accessing XBOX account and starting new game, it showed same issue.

P.S.

Should I try to download a saved file online and try to access advanced chapter instead of starting from the beginning which might be corrupted? And does Ultimate Edition accepts saved files of the old version of the game?

I will not try that without your confirmation.

Thanks

 

Yes, you may download your saved files online and access the advanced chapters. For in-depth assistance regarding this process, we suggest that you contact the Gears of War in-game experts. You may get in touch with them by posting your concern on this
link.

If you have other questions, don't hesitate to get back to us anytime. We'd be glad to further assist you.

 

Hi CaySean1106,

I used the link and issue was with the graphics drivers; after un/reinstalling the nVidia experience, game works fine now

https://gearsofwar.com/en-us/forums/98be6d5e03f642a5b8b561883802d401/threads/gears-of-war-ultimate-e...

Thanks again for your help