Gears of War - redeemed code but no game

I have posted the redemption code for my Gears of War game and it shows in my account as redeemed - but it does not show up in my games or in the queue. I have worked with support to try and resolve but they sent me to you - help? How do I get my game?

:)

 

Export RB1 songs now or later?

The twenty free DLC can be downloaded right away. The code that we get is the one you type directly into XBox Live on the Redeem Code section. (Like the Gears if War 2 map pack). There is no messing around with websites like the US versions.

 

Never got my gears 1-2-3 codes with Gears ultimate edition

Redeemed my code for gears of war ultimate edition and it downloaded the gears 4 but there was no sign of the past games. Whats up with that

 

I think I made a mistake after entering the code by exiting out - if there was a step after entering the code, I missed it. Help?

 

Hey there mjscholbe10!

Sorry to hear about the issue! Is it possible that you redeemed your code under a different profile? In order for us to look into this issue further, can you send us a private message with the code that you attempted to redeem? You can send me a private
message by clicking on the envelope icon labeled "Private Message" below my post. Thanks!