Gears of War 4 Season Pass Activated/ Airdrop Missing

Hello,

On 11/9/16 I purchased and activated a Gears of War 4 season pass. My season pass activated, I received the maps dry dock and checkout, and the Vintage JD booster. My starter airdrop arrived and was in my "unopened packs". I powered down my console, a day
later I logged on and all of my starter airdrop packs that were unopened disappeared. It now says I have 0 unopened packs. After contacting xbox support several time, [Mod Removed] and posting to the official gears of war site, I am still missing my content
and have no resolution. My gamertag is

You can see gears of war 4 season pass is activated and I do have an xbox live gold membership. Please help! The tech that was helping me has dissapeared on me and am still seeking support.

:)

 

Gears of War 4 Season Pass Activated but Starter Airdrop is missing

Hello,

On 11/9/16 I purchased and activated a Gears of War 4 season pass. My season pass activated, I received the maps dry dock and checkout, and the Vintage JD booster. My starter airdrop arrived and was in my "unopened packs". I powered down my console, a day
later I logged on and all of my starter airdrop packs that were unopened disappeared. It now says I have 0 unopened packs. After contacting xbox support several time, [Mod Removed]
and posting to the official gears of war site, I am still missing my content and have no resolution. My gamertag is

You can see gears of war 4 season pass is activated and I do have an xbox live gold membership. Please help!

 

Starter airdrop included with season pass?

I purchased the Gears of War 4 ultimate edition, and with it got the season pass.

Looking in-game, it says that with the season pass includes a starter airdrop. Does this apply to my redeemed code? Or does that only apply only if you purchase it through the in-game menu?

The code did not seem to give me this airdrop.

 

Hey there!

Sorry to hear about the troubles. Do you happen to have any additional Gamertags on your Xbox One, or would you happen to be signed in to a different Xbox One console who could have had access to your Gears of War 4 license? The 17 packs will be added to
the first Gamertag to sign into Gears of War 4 with that license. If another gamertag is associated with your home Xbox One console or you have multiple users on the same Xbox, you should ensure the first user who plays Gears of War 4 is the Gamertag you want
your Gear Packs to be awarded to.

As mentioned on
The Coalitions Gears of War 4 Bonus Content post, they will not be able to replace Season Pass Gear Packs which have been claimed by another user on your license. However, if you believe your Season Pass content is missing and the
case above does not apply, please leave a post that thread linked with your Gamertag, what’s missing, and when you first played (please be as specific as possible).

Unfortunately we are unable to further assist here on the Xbox Support forums, as reaching out to the Coalition (as outlined in that post) will be your primary route to have this properly looked at. Please feel free to keep us posted on how it goes!

 

Hello,

As mentioned in my post, I have already submitted a thread to the official Gears of War forum. I have yet to hear anything back from them yet. As mentioned though, I had gotten partial of my starter airdrop, I received my maps and the vintage jd booster
which was part of activating the season pass. The additional unopened packs where in my store and disappeared when I powered off my console. They have yet to resurface.

On a side note, is the season pass shared with all gamertag on the console, is it console specific or account specific?