gears of war 4 promotional codes

i have been in contact with xbox support and was referred here

xbox support reference number: 1383077277

i purchased a copy of gears of war 4 online from game.co.uk which came codes to download gears of war 1, 2, 3 and judgement, the codes where included on a card inside the gears of war 4 game box

the game was new and sealed but when i tried to redeem the codes on my xbox one i got a message telling me the codes have already been redeemed

:)

 

gears of wars 4 promotional code missing

bought gears of wars 4 from xbox live store but i didnt receive the gears of wars collection promotional code. please help me

 

Gears of War 4 Ultimate: Ultimate Edition

Hi guys, I just got GoW 4 Ultimate Edition and it seems it comes with 4 additional games.

I'm wondering if the Gear of War game code is for the new Gear of War Ultimate Edition for XBOX ONE? From a promotional picture I saw it was the 360 version, why would they do that?

 

Since it was a physical purchase, you would need to contact the retailer you purchased it from for an exchange. Support here would only be able to assist if you purchased it directly from Xbox.

 

i have spoken to xbox support and explained to them it was a physical copy and they sent me here telling me i could get codes replaced

 

Unfortunately support gave you incorrect information. You would have to contact the retailer for an exchange.

 

i contacted the retailer before contacting support and they directed me to support who then sent me here, this is just going round in circles