Gears of War 4 (physical copy) redeem code issues

Those games are region locked. So in order to download them your account region and your physical location have to match and you have to live in a region where the games are available. If you're from Australia, you'll want to go to http;//commerce.microsoft.com
and make sure you're account information is also set to Australia. If not, you'll need to migrate your account.

Hey Chris -

Thanks for the link. Regarding your Gears of War legacy collection. Once you redeem the code for Gears of War 4 that came with your console, that will trigger the system to put you in queue to receive your codes for the legacy collection. The physical copy
of Fallout 4, however, is something we do not have any further information on and that would be up to GameStop to fulfill.

Hopefully that helps clarify a bit.

Hey there!

Sorry to hear about the internet woes. If your copy of Gears of War 4 is a disc copy, the codes for your legacy Gears of War collection should have been included in the game box. If you did not receive them, you will need to return to the retailer for further
assistance. If you redeemed a code for a digital copy of Gears of War 4, it had to be redeemed by December 31, 2016. For future reference, codes can be redeemed via Xbox.com and the Xbox app on smartphones as well as through a console.

Either way, at this point we are unable to assist further. Apologies for any frustrations this may cause.

Hey rmxsantiago,

When did you redeem the Gears of War 4 code? This promotion does not go by purchase date for physical bundles, but codes are sent 7-10 days after the digital code is redeemed on your account.

If you only recently redeemed the Gears of War 4 game code, please check back with us if you don't receive your codes 10 days after that redemption date.

Thanks!

Hey fxbanker,

You received a disc copy of Gears of War 4? If so, the codes should be located in the case if the bundle you purchased was specially marked. In order to receive the Gears of War 4 codes over Xbox Live, you would need to redeem a digital code for Gears of
War 4, or would have had to purchase digitally through the Xbox Store. If you did redeem a Gears of War 4 code for the
digital version, then Smwutches is correct that you will receive the codes within 30 days of the code redemption date.

Please let us know if it is not digital so we can further narrow this down!