Gears 5 dont launch i have gold

Hello there @BennyMuñoz, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the Gears 5 situation, but I want you not to worry about it because I al here to help you out! I believe your console might need either a network reset or just a system refresh. I
would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

If even after going through the previous troubleshooting steps the same situation is recurring, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then
restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP)
Port 3544 (UDP) Port 4500 (UDP).

n case the issue still persists after the previous steps have been performed here is the official link to all the troubleshooting steps that can help sort this out for you.

The link: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by letting me know if the reply was helpful!

my daughter was playing a private match and she unlocked the gold gear . shows she has 5 of 10 now. I dont know how it happened.

i own gears 4, and most of the games i have tried to launch, i can play gta v which was gifted to me, but alot of the games i own or downloaded that were games with gold, wont launch, i did try that offline option with no success, i downloaded gears 5 when it was free last month but i didn't know game pass over rights licences D:

the chat is offline on xbox support , i restart pc and gears dont launch......

I haven't played a Gears game since Judgement, but since I started playing Gears Pop! I may be getting into the Gears bug again. But I guess I'll have to start with Gears 4 and catch up before 5 launches.