Gateway issues

Discus and support Gateway issues in XBoX on Consoles to solve the problem; hello. I have the surfboard 7580 and just had xfinity come out and install it. It however will not let me connect to the internet on my Xbox one,... Discussion in 'XBoX on Consoles' started by imahighflyer13, Jun 14, 2017.

  1. Gateway issues


    hello. I have the surfboard 7580 and just had xfinity come out and install it. It however will not let me connect to the internet on my Xbox one, switch, or 3ds, I can get on Google on my macbook though. It will connect to the gateway but not the internet
    on all three systems. I have tried LAN lining to the Xbox and same result. Is it issues specific to the 7580? If someone could please help I'm dying I work at best buy and this has bested me.

    :)
     
    imahighflyer13, Jun 14, 2017
    #1
  2. How do you fix error code 0x89234013?

    This is the support article for double NAT. Basically seems like it's an issue with having your gateway and your router doing the same tasks.

    Double NAT Detected in Xbox One Network Settings

    The more simple your network the less things there are to go wrong. If you have a router and a gateway and can get yourself to just the gateway you'll be better off.
     
    SteadyMercury, Jun 14, 2017
    #2
  3. CRed WDE
    CRed WDE Guest
    NAT Issues Using Gateway and Router

    Update:

    GZA I retried your second suggestion of turning off DHCP on my router and after some tweaking of settings my NAT is fully open! Thanks for the suggestion. The only issue is I can't access my router's settings page. The old IP to access it was 192.168.1.1,
    which no longer works. When I attempt to hardwire to it, my computer's LAN has no connection. I attempted to use the setup disk that came with the Linksys e900, but it tells me "Router can not be found" Also myrouter.local does not work and when I look up
    my IP when connected to the network it's broadcasting, The IP directs me to my gateway's settings page. Any suggestions?
     
    CRed WDE, Jun 14, 2017
    #3
  4. CRed WDE Win User

    NAT Issues Using Gateway and Router

    I tried the second option as well and my DNS wouldn't resolve the Xbox server names. I've wasted too many hours of my life on this and either way I've had enough trouble with the Arris so we're going to get a new modem. Thanks for the suggestions though.
  5. TTheInfamous1 Win User

    NAT Issues Using Gateway and Router

    I have the same issue with the same equipment and the same ISP. TW will put your gateway in bridge mode by just calling them. The best work around Ive found until I can get a new router and use the Arris garbage is bridge mode is this... Start your game,
    go to multiplayer... If it won't connect press the guide button while game is still running, go to settings, network, test connect then test multiplayer connection... while on that screen, hold down the R&L triggers and bumpers and wait for the NAT mode to
    pop up. It should be open. Then just go back into your game and play multiplayer. So far this has been working for me and my NAT is open.

    This is all assuming you have UPnP enabled and the firewall disabled.

    Hope this helps.
  6. CRed WDE Win User

    NAT Issues Using Gateway and Router

    Just Rebooted both the gateway and my router and now I am getting a strict NAT but the error code only says I'm behind a Port Symmetric NAT. I suppose that's some progress haha
  7. jmcode Win User

    NAT Issues Using Gateway and Router

    There is some indication that a TW tech can put the Arris in bridge mode or that you can do it yourself by logging in immediately after resetting it to defaults:

    www.dslreports.com/.../r27274883-TWC-Does-anyone-else-have-an-Arris-DG860a-modem-


    Alternatively, see if TW will provide a modem only or buy your own (cheaper than leasing in long run and gives you more control). Failing that, assuming you can configure port forwarding, DMZ, etc. on the Arris, you have a couple options. First, with the
    Arris connected to the WAN port of the N900, you could try putting the WAN IP of your N900 (this should be a private IP received from the Arris over DHCP) in the DMZ on the Arris (delete any other forwards on the Arris). Do all port forwarding and DHCP as
    usual on the N900. Or, second, you should be able to use the N900 as just a switch + wireless access point (bypass NAT routing) by disabling DHCP on the N900 and connecting the Arris to a LAN port on the N900 rather than to the WAN port. All NAT, port forwarding,
    and DHCP would then be provided by the Arris.

    Personally, I would just get a modem only, such as the Motorola 6141 (if supported by TW).
  8. jmcode Win User

    NAT Issues Using Gateway and Router

    Sounds like both the Arris and E900 by default use a LAN IP of 192.168.1.1. You will need to change the LAN IP of one or the other from 192.168.1.1 to 192.168.1.X (where X makes an unused IP outside the range that the Arris is configured to hand out via
    DHCP). To change it on the E900, you will probably need to temporarily unplug the Arris. You may have to set your PC to a static IP of 192.168.1.X to reach the E900 but try without first.
Thema:

Gateway issues

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