Garantía [Translation - Warranty]

AlexisGÓMEZ JUÁREZ · Aug 8, 2019

Hace poco mi Xbox One S dejo de funcionar, la quise mandar a reparar por la garantía que tiene, el problema es que cuando registro la consola dice que está fuera de garantía, la consola la compre hace casi 10 meses, existe algo que pueda hacer para la garantía,
o tengo que ir a la tienda donde lo compre?

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[Mod Translation - Recently my Xbox One S stopped working, I wanted to send it to repair for the warranty that it has, the problem is that when I register the console says it is out of warranty, the console bought it almost 10 months ago, there is
something I can do for the warranty , or do I have to go to the store where I buy it? ]

:)

AlexisGÓMEZ JUÁREZ

La consola no a sido reconstruida, no había tenido ningún fallo con ella, hasta hace 1 semana.

Apenas va a cumplir los 10 meses que tengo la consola.

No se si tenga que llevar mi consola a la tienda donde lo compre, o que debo hacer?

En la pagina para solicitar la garantía de mi Xbox dice que esta fuera de esta.

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[Mod Translation - The console has not been rebuilt, I had not had any faultwith it, until 1 week ago.

He's barely going to be 10 months old.

I don't know if I have to take my console to the store where I buy it, or what should I do?

On the page to request my Xbox warranty says it's out of it. ]

SatanicoDrCadillac

Con tu ticket de compra puedes comprobar cuando la compraste y hacer valida tu garantia, a menos que sea una consola reconstruida, en la cual la garantia es solo de 3 meses, te dejo este link con mas info.

https://support.xbox.com/es-MX/browse/xbox-one/warranties-and-repair

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[Mod Translation - With your purchase ticket you can check when you bought it and make your guarantee validates, unless it is a rebuilt console, in which the guarantee is only 3 months, I leave you this link with more info.

https://support.xbox.com/es-MX/browse/xbox-one/warranties-and-repair]

XBF Leo G

Hello Nanyswiss,

Thank you for posting on the Xbox forums. We need a little more information to make sure we provide the correct solution. Are you attempted to
request a call or chat with a live agent on the Xbox Support website? What is the error message or error code that you are seeing when the issue occurs? We have a support article
on our website that explains
how to request a repair online. You might be able to set up your repair order by using the article instead of contacting the support team. Be sure to let us know the results
Nanyswiss!

XBF Amber M

Hi AlexisGÓMEZ JUÁREZ,

Thanks for your replies. If you have questions about the warranty on your Xbox console, then you may wish to request a call back or chat from Xbox Support so that they can look into the warranty on your Xbox directly to let you know your options.

Try this:

Log into Support.Xbox.com
Scroll down, Click on
Contact Us
Step 2 : Select a Category, then See other options
Step 3 : Select your Issue/Topic – warranty, service & repair
- Select - Show contact options
- Select – Call me back or chat with Xbox Support

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available.

Hope this helps out!

WPAK

Web translation:

Warranty

Recently my Xbox One S stopped working, I wanted to have it repaired because of the guarantee it has, the problem is that when I register the console it says that it is out of warranty, the console bought it almost 10 months ago, there is something
I can do for warranty, or do I have to go to the store where I bought it?

Response:

Hi there,

as far as I know a newly bought console should stil be in warranty after 10 months, but to be sure you will have to contact Xbox Support via Phone (or Chat) they will be able to check some things and help you set up a repair request.

To contact Xbox Support use
http://support.xbox.com/contact-us

Let us know the results

Garantía [Translation - Warranty]