Garantia só controle Xbox one[Xbox one control only warranty]

AndréiaAmoedo · Jul 25, 2020

Preciso enviar meu controle pra troca, dentro da garantia, pq os botões analógicos, não funcionam direito, mas eu não recebo o tal código de autorização do correio e não sei o que fazer

[Translation - I need to send my control for exchange, under warranty, because the analog buttons don't work properly, but I don't receive the authorization code from the mail and I don't know what to do]

:)

XBF Ezra G

Hello AndréiaAmoedo,

Thank you for your post. I understand you are experiencing an issue with your Xbox One controller's buttons. To request a replacement, please visit our

Device Support page or use the
Contact Us portal to speak to an agent.

I hope this helps!

ChiefJoboo

Unfortunately since your warranty is out (unless you are incorrect about the date) you may not be able to get warranty support. If you are in warranty please see this page:

https://support.xbox.com/xbox-one/controllers/controller-warranty

Or contact xbox support if that page won't work for your elite controller, as it may be for regular ones only :
http://support.xbox.com/contact-us

XBF Chris J

Hello r0mer0ne,

Thanks for posting here on the Xbox forums. If your controller is out of warranty, Microsoft would not be able to exchange your controllers. Accessories do not get repaired through warranty, they only get replaced. For out of warranty controllers, Xbox support
could only offer to sell you a new one.

You can check your controllers' warranty from here: Request an Xbox controller replacement

For more info and possible other solutions, try contacting a live agent.

Hope this helps!

XBF Chris J

Hello SabRednopal,

Standard warranty for Xbox accessories is 90 days, or 3 months. Unfortunately, it seems like you are outside of warranty. you can however, check your controllers serial number here : Controller
Warranty

If you are out of warranty, we can only recommend replacing the controller.

Gabriel Brz23

Infelizmente, pode não ser possível corrigir o problema com o controle sem fio e ele deverá ser substituído. Clique em Substituir o controle no link abaixo para verificar sua garantia e iniciar uma troca.

https://support.xbox.com/pt-BR/xbox-one/controllers/wireless-controller-solution

[Translation-Unfortunately, it may not be possible to fix the problem with the wireless control and it should be replaced. Click Replace the control on the link below to verify your warranty and start an exchange.

https://support.xbox.com/pt-BR/xbox-one/controllers/wireless-controller-solution]

Garantia só controle Xbox one[Xbox one control only warranty]