garantia control ex box one[Translation-warranty control on box one]

Hello Caro,

Thanks for reaching out to the forums. We understand you want to set up a replacement. On controllers they come with a standard 90 day warranty. If you got an extended warranty through a store you need to go through the store. Here is the

replace a controller guide to see if in warranty.

Thanks,

Brad

Hello! At this link you can check information about guarantee:

https://support.xbox.com/pt-BR/browse/xbox-one/warranties-and-repair

Hello Luis,

Sorry for the issue with console not working. You an go to
device support and set up a repair. Another option is you can request a call from support to help you set up a repair.

When you go to Contact Us to get it to request a chat follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Xbox Forum Team

Hey Sniper,

Most controllers carry a 90 day warranty, but you can always check up on the status of it by heading over to our Device Support page.

Warranty is 90 days, so it looks like it's not under warranty.

You can confirm this for yourself by going here and following the steps for replacing your controller. It should let you know if it's under warranty or not.

https://support.xbox.com/en-CA/xbox-one/accessories/wireless-controller-broken-wont-work