Gaming Services app opens when trying to launch Forza Horizon 5 on Windows 11

Hi Lucas

So I've run all those commands and tried launching the game via a shortcut, but still get the same result - Gaming Services opens, instead of the game.

So it worked but after restarting your computer it just started to open Gaming Services again?

That's correct Lucas.

My games are installed on my D: drive, so I guess I have to change the directory first, before running those commands?

Thanks for your help Lucas. So this did work initially, but since restarting my PC I'm back to square one - trying to open Forza Horizon 5 is opening Gaming Services. As with the original issue, it's only with this game - my other games on the Xbox app open as expected.

Hi Lucas. I tried that, but still have the same issue.

Hello, SteveAndrews6. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Would you please try these steps?

First, see if Windows is updated:

Open Settings, click Update and Security and then Windows Update;
Click Check for Updates;
Click Download and Install Now option, if available (check for optional updates too);

After that:
- Completely uninstall Forza Horizon and Xbox App (and Xbox Companion App if you have it). Use their own uninstaller.

- After uninstalling, go to Start > Type PowerShell > Right click it and select “Run As Administrator” > Type the following command and press Enter (you can run one at a time):
Get-AppxPackage Xbox | Remove-AppxPackage
Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage
Get-AppxPackage Microsoft.GamingServices | Remove-AppxPackage –allusers

(If you receive an error when executing any of these commands, don't bother. Just follow the other steps here)

- Press Windows + R and type in "regedit". Press enter.

- Search for HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

- Delete "GamingServices" and "GamingServices.net" (if they're still there).

- Click on Start > Credential Manager > Windows Credentials. Search for Xbl|DeviceKey, click on it and then Remove.

- Delete Accounts and Cache folders at:
C:\Users\Username\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

- Also delete Microsoft Store local cache files at:
C:\Users\Username\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe

- Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Reset.

- Go to Start > Settings > Gaming > Xbox Networking > Fix it.

- Go to Start > Settings > Gaming > Game Mode > Set if OFF.

- Go to Start > Settings > Accounts > Sign-in Options > Privacy > Uncheck "Use my sign-in info to automatically finish setting up my device and reopen my apps after an update and restart."

- Press the Windows Key + R. Type WSReset.exe and press Enter.

- Restart Windows.

- If you're using a proxy, please stop using it for now:
- Press Windows Key + R. Type inetcpl.cpl and press Enter. Click the Connections tab, and then click LAN settings. Uncheck the Use a proxy server for your LAN check box. Click Ok.

- Please check if Date and Time is set correct. Uncheck "Set the time automatically", do it manually.

- Open Microsoft Store and make sure you are logged in with the correct account.

- Finally, install Xbox App (and Xbox Companion App if you had it) again. Open it and login to the correct Microsoft/Xbox account.

Try to download, install and run Forza again and let me know how it goes.