games wont show in full libary

Once you factory reset your console, all you need to do is simply log into your Xbox account again, and all of your games/DLC should show up in the "Ready to Install" list in "My Games & Apps".

My name is Fernando I'm an independent consultant, I'm happy to help.

Try installing the game again to see if these measures fixed the issue. Make sure you are signed in to the console with the account originally used to purchase and download the game. Press the Xbox button  to open the guide, and select My Games & Apps > See All > Full Library > Owned Games. If it doesn't work I'm leaving an article below that can help you: https://support.xbox.com/en-US/help/games-apps/troubleshooting/digital-games

(Note) The link is in English and may need online translator software

Hope I helped and see you soon

Hello StephanK2711,

I'm Nilay and I'll be glad to answer your query today.

Kindly try clearing your console's cache by following the steps below.
1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait at least 10 seconds. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

If it still doesn't work, try to refresh your operating system and delete all potentially corrupted data that restricts you from using your console normally without deleting your games or apps.​​​​​​​

Note: Make sure that you know your account credentials before doing this step. Also, this will remove all your Home Xbox associations.
1. Press the Xbox button to open the guide.
2. Select Profile & system > Settings > System > Console info > Reset console.
3. On the Reset your console? screen, you'll select Reset and keep my games & apps.

Also, try using both wireless and wired connection (if possible try using a mobile hotspot as well) and see if it will make any difference.

Reference: https://answers.microsoft.com/en-us...-loading/0a985863-b87c-4255-8108-c5e10216d1f8

Good Luck
Regards

Hello Nilay,

sadly none of the Suggestion is working

I understand. Unfortunately, I'm currently out of ideas, so I'll release this to other experts who will help you resolve it. It was a great conversation with you.