Games won't load fully

Hi there!

Sorry to hear that both Battlefield 1 and Ghost Recon: Wildlands keep crashing for you. Let's have you check out the troubleshooting article that outlines

Xbox One games will quit unexpectedly if you haven't already—it will provide troubleshooting steps beyond just power cycling and reinstall/uninstall like you
have already attempted.

Please let us know if you're still seeing issues after following the guide! Hopefully you're able to play both games without issues soon.

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Solution 1. Power cycle your console

Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Solution 2. * Go to games and apps

* Look for Cold war and highlight it

* Once highlighted, go to manage game

* Under manage game, look for Content packs 2 and 3 and delete them

* Restart Xbox then launch the game again.

Make sure that content packs 1 and 4 are both installed.

Solution 3. Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

I hope this helps. Feel free to ask back any questions and keep me posted.

Hi there Darkness,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Microsoft Store not loading fully. I recommend to try

power cycling the Xbox One console and test your network connection speed.

Give this a try and let us know the results.

That's totally fine, I'll be here if you need me.

Yes, please and thank you.