Games with gold not showing up

I have xbox live gold and splinter cell conviction is not showing up as free to play even though it’s labeled as a game with gold, I was wondering how I would be able to access this game without having to pay

The same thing is happening to my friends its saying we have to pay for it

:)

 

Gold not showing up

Ok, first off go to commerce.microsoft.com and sign in using your son's login info for his gamertag. You'll be able to see everything he's purchased or added to his account since it was created. You'll be able to see the length of time the code he entered
was.

If it was only a 30 day code, you should be able to get it rectified through buy.com. If it states that it was a 12 month code then phone support will be the ones who need to fix it as the code was entered properly.

 

Games with gold/Deals with gold gone?

I have contacted support 3 times now about this issue with no resolve. For the past 2 month games with gold and deals with gold tiles are not showing up on my son's profile on the xbox 360 dashboard. I have troubleshooted with Microsoft support by clearing
cache on console, removing profile and re-adding it, the updates for the console were also deleted and re-download, the harddrive was removed and re-installed, and still the games with gold/deals with gold aren't showing up, on his profile, yet the games with
gold/deal with gold is showing up on other profiles that are on the same console. Any ideas on how to fix this?

 

It's currently a known issue that is being worked on.

 

From MajorNelson:

Seeing a few reports of people that's are not seeing Splinter Cell as free. That is being investigated by our engineers! Thanks for the reports.