Games with Gold games not launching

Otakuon · Oct 15, 2015

For some reason, many of the games I acquired via Games with Gold and installed on my Xbox One are no longer launching (I.e., Assassins Creed Black Flsg, Massive Chalice, so many me, etc). When I click on them inside "My games & apps" I get s brief message
saying "Getting your Game Ready" quickly followed by one that says "Do you own this game?" If I go to the store page of the game, it shows a price rather than the "Play" option you would expect. I just downloaded the most recent GwG titles (Tomb Raider) and
they are behaving as expected...for now. My Xbox Live gold account is current and active

I was under the impression that once we acquired a game via the GwG program, we had unlimted access to it so long as we continued to subscribe to Xbox live gold? Is this no longer the case?

Thanks,

-Ota

:)

silentkill12345 · Oct 15, 2015

Game Not Launching

You always need your disc in your xbox to play a game from your hard drive, other sulotion's posted by TroHAM

VelocityPhoenix · Oct 15, 2015

Game Not Launching

im on vaction at my uncles house he does have a xbox but when i plug in my hardrive to play skyrim it says cant launch

Eden0032 · Oct 16, 2015

Hi there!

Firstly, can you please run a power cycle on your console. To do this, please follow the instructions below:

1. Hold down the power button for 10 seconds until the console powers off.

2. Wait for 30 seconds. Then disconnect the power cable from the wall socket.

3. Wait for another 30 seconds. Plug it back in and turn the console on. It will take a bit longer to restart.

4. Sign in and try to launch the game.

Also, please make sure that you are signed into the same account that made the purchase of the games, and that this account has an active Xbox Live Gold membership.

I hope this helps.

-

Eden0032

Hi there!

Firstly, can you please run a power cycle on your console. To do this, please follow the instructions below:

1. Hold down the power button for 10 seconds until the console powers off.

2. Wait for 30 seconds. Then disconnect the power cable from the wall socket.

3. Wait for another 30 seconds. Plug it back in and turn the console on. It will take a bit longer to restart.

4. Sign in and try to launch the game.

Also, please make sure that you are signed into the same account that made the purchase of the games, and that this account has an active Xbox Live Gold membership.

I hope this helps.

-

XBF Ihssane Z

Hello @OofyDood, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Then, select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

After you will need to perform a quick power cycle on your console, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

61590633-b111-4c2a-b

Hi, I recommend removing the profile from the console and downloading it back. This troubleshooting step can help refresh your account's information on the console. Is your console enrolled in the Xbox Insider Program?

OofyDood

Yeah, the game im trying to play is For Honor mostly, but even ones from like last month don't work like little nightmares and the Warface:Breakout game works for me though.(its on of them that's out now)

61590633-b111-4c2a-b

like old games from gold? For example, umm assains creed was free if you had gold you downloaded it and played it. A few weeks later a new set of games for gold pop up. The game that used to be in the set of free games if you had gold doesn't work

Games with Gold games not launching