“Games with gold” games just disappearing from my account. (0x803f8001)

Discus and support “Games with gold” games just disappearing from my account. (0x803f8001) in XBoX Games and Apps to solve the problem; So I haven’t played on Xbox since the 360 days. I got a launch series X and have been loving it, however periodically my “games with gold” games have... Discussion in 'XBoX Games and Apps' started by PanditPurple, Jan 7, 2022.

  1. PanditPurple
    PanditPurple Guest

    “Games with gold” games just disappearing from my account. (0x803f8001)


    So I haven’t played on Xbox since the 360 days. I got a launch series X and have been loving it, however periodically my “games with gold” games have been mysteriously removed from My account and I’ve been told that this isn’t normal by another community support member. I assumed that just like the 360, as long as you claimed a game from “games with gold” it would be permanently added to your account as “owned”. I’m an ultimate subscriber and still have several months of game pass going.

    Anyone else have any info on this?

    :)
     
    PanditPurple, Jan 7, 2022
    #1
  2. PanditPurple Win User

    “Games with gold” games just disappearing from my account. (0x803f8001)

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Go to Games and Apps, select Full Library and on the right of the screen is a button for Games With Gold. the games should appear there.
    Lmao that’s super not correct.
  3. ngocphi Win User

    “Games with gold” games just disappearing from my account. (0x803f8001)

    Do you have active gold ?

    You do need it

    For xbox one games with gold games can only be accessed when you have gold

    Xbox 360 games with gold doesn't have that requirement once you own it by queuing while you have gold

    Xbox360 games with gold doesn't need to have active gold to play but does to own and get
  4. Jesse E' Win User

    “Games with gold” games just disappearing from my account. (0x803f8001)

    Do you have the Xbox app? If yes, go into the Xbox app and click on profile then click on games you own then click on the game you purchased and choose the console you want to download it to.

    If you don't find it there, use the search button on the app to search for the game title. It'll show up for sure.
  5. ngocphi Win User

    “Games with gold” games just disappearing from my account. (0x803f8001)

    Actually it is

    Since you have e a bunch of xbox series x you MUST BE signed into the account that has the xgu and previously downloaded the games

    You cannot use gamepass to enable access to xbox one games with gold games

    You need full xgu or gold

    Only one home console and only the profile with xgu can roam and only while connected to live

    You can only use one console to access your main profiles with games with gold and purchases on offline
  6. Jesse E' Win User

    “Games with gold” games just disappearing from my account. (0x803f8001)

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Go to Games and Apps, select Full Library and on the right of the screen is a button for Games With Gold. the games should appear there.
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“Games with gold” games just disappearing from my account. (0x803f8001)

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