Games with Gold game missing from collection

RufusvonRuf · Oct 2, 2019

Tried to reinstall Lego Pirates of the Caribbean that I got with GwG some while ago. Problem is that it doesen't show up i "my games and apps". I can find it in the store, but wants me to pay for it.

:)

pawncrackers

Just to confirm, any Xbox 360 games that you claim via GWG
are yours to keep permanently. You only lose the Xbox One titles claimed, when your XBL Gold/or XGPU subscriptions lapse.

If you renew your subscription, you will have access to previously claimed X1 games.

FYI: More info, in the
Games with Gold FAQ.

L

JohnDeVries568

I don't think this is what RufusvonRuf means, because I believe I have the same issue..

Games that have been previously claimed through Games With Gold don't show up on the "Ready to install" tab anymore, most of them are still there, but in my case at least 1 doesn't (possibly more, but I usually claim the games that I might like, and about
95% of them I haven't played or even installed, so I don't really know what I should have)..

I noticed it, because suddenly remembered I used to own Forza Horizon 2 and now the game appeared to be gone..

When I search for the game in the store it does let me install the game like it's supposed to, but it doesn't say "Owned" like the other claimed and bought games do in the store..

I already refreshed the list and also did a hard reset..

NinjaLunchBox79

Is it a 360 game? I know if your Gold expires then renew again you will lose access to any Xbox One games you aquired thru GWG. But i think the 360 ones are good.

AridLizard

check that your Live Gold or Ultimate Game Pass is active at the following link

https://account.microsoft.com/services/

check your order history at the following link to get the
order number

https://account.microsoft.com/billing/orders/

then contact billing support at the following link with that information and they should be able to sort it out

https://support.xbox.com/en-GB/contact-us

in Step 1 select Billing

in Step 2 select See Other Options

then select Payment and Billing

in Step 3 select Show Contact Options

in Step 4 select Chat With Xbox Support or Request Call From Support
(whichever is most convenient for you)

hope this helps

TurboJellys

I have the same problem I'm missing my halo master chief collection and Rayman legends that I got from free with gold games

Games with Gold game missing from collection