Games with gold error

I have tried to download this month's free game, Max: The Curse of Brotherhood and I have an active paid Xbox Live gold membership and the games says free, but every time I click purchase, The purchase button disappears or I just says something went wrong,
please help fix this as I have never missed a single game with gold so I don't want to miss this one, please help!

:)

 

Games with Gold error

Hey there, cariadcwtch! Since part of your issue is that you can't connect to Xbox Live, I've moved you over to the correct forums. Our community here will be the best place to help you get your issue resolved. Thanks for understanding!

 

Games with Gold error

Hi All,

First of all, sorry if this isn't in the right place :/

I was recently given a 3 month xbox live gold membership as a present. I put in the code last month and everything was fine up until a couple of days ago when I decided to check out his months free games with gold. As soon as I hit the A button on the box to
show me what the game was, I received a flash screen saying I had to join Xbox Live Gold!! My subscription doesn't run out until November so am a bit puzzled as to why this is happening.

I left it a couple of days, thinking it may be a glitch but it's still happening and now I'm getting annoyed. What is the point in paying for any type of subscription if you don't provide a decent service? The other issue that makes this worse is how many times
Xbox live is unavailable and no, before anyone says it, it's not my internet, wifi (because I've also tried hard wiring the xbox to the internet) or communication between my modem and my xbox...whenever I test the connection the problem always lies between
the internet and xbox service. So basically...both of these issues are your problem Microsoft - get it sorted (and fast) otherwise I will be forced to leave.

 

on xbox360 the games with Gold are

Charlie Murder

Super Street Fighter 4

max and halo are xbox one offers

 

I already knew that, but I can get the xbox one games through the website as I already got spartan assault, so i dont know why the other one isnt working