Games that I purchased digitally on my Xbox one are not showing up on my Xbox series X and...

I’ve tried that link as well. Same issue, blank screen when you try to log in. My problem is with a Digital game purchased as part of an Xbox series x bundle. The game does not show up in my account. I have the order# of the purchase. I either need the issue resolved or the game refunded.

Thanks

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"Xbox One digitally purchased games not showing up on my One X???"

This is a reposted old thread.

The bundle purchase shows in my history. The series x/s portion works fine but the xbox one version was working but now says I need to insert disk to show ownership which is not possible because it was a digital download bundle. when I check the xbox store it does not show install/manage you own this. it shows a purchase price

Same here. Interestingly, In my orders it shows that I purchased the digital deluxe, but in the store and on my games library, it's changed to just the series x version.

Where is my money ??

Did you make sure to get it for your version of the game?

There is shark cards separately for both the xbox one and xbox series x/s versions of the game. So if for instance you accidentally purchased the ones for the xbox series x/s version of the game but only play on xbox one than that would be one reason for it not showing up.