Games that I own from redeem codes no longer in my owned games.

Discus and support Games that I own from redeem codes no longer in my owned games. in XBoX Games and Apps to solve the problem; Look I know the subject title is wonk, but hear me out cause I'm at my wits end trying to figure out what happened here. Back in 2014 I bought an Xbox... Discussion in 'XBoX Games and Apps' started by Evan 317, Apr 2, 2020.

  1. Evan 317
    Evan 317 Guest

    Games that I own from redeem codes no longer in my owned games.


    Look I know the subject title is wonk, but hear me out cause I'm at my wits end trying to figure out what happened here.

    Back in 2014 I bought an Xbox One bundled with Assassin's Creed Unity and Black Flag from Game Stop. I redeemed the codes when I got the system setup and now in the year 2020 I can't play them cause Xbox says I don't own the games anymore. On top of that
    the DLC's I purchased for the games (All of Them) also don't appear in my "owned games" tab on the "my games and apps" page on my Xbox One.

    So what happened??? did Xbox have an S-fit with my account??? did my game codes/digital ownership rights get scrubbed from Microsoft's/Xbox's Servers by mistake??? is there a glitch in the Matrix? The point is I dunno what happened and I need answers before
    I pay for both games and all their DLC's again just so I can play them.

    :)
     
    Evan 317, Apr 2, 2020
    #1
  2. CrazY1985 Win User

    Games that I own from redeem codes no longer in my owned games.

    Are you still using the same account?
  3. Evan 317 Win User

    Games that I own from redeem codes no longer in my owned games.

    I only have one account and there doesn't seem to be another version of either of these games.

    I checked my purchase history and these titles don't show up at all.
  4. Paul-INN Win User

    Games that I own from redeem codes no longer in my owned games.

    Hi,

    to add to this thread: I do have a similar problem, where a game I purchased through a code recently (for PC gaming) does not show up in my Xbox Profile (and thus I cannot play online). The strange thing is that it does show up in my MS accounts purchase
    history, but it does not in my "games i own" section of the XBox Profile...
  5. Smwutches Win User

    Games that I own from redeem codes no longer in my owned games.

    Amd there's no chance you could have redeemed the codes on any other accounts? That's typically the only reason a purchase won't show up on your account.
  6. webdevkit Win User

    Games that I own from redeem codes no longer in my owned games.

    You shouldn't have to buy them again. I also had a Black Flag bundle with redemption codes, but I just checked my console and the games are still showing up fine. I would recommend rebooting the console completely (not just stand-by). If that doesn't work,
    then check the uninstalled games list and see if it needs to be reinstalled or in the list of hidden games.

    If that still doesn't work, then I would call the Microsoft support line and request assistance in getting the title properly marked as owned on your account. I had this happen to me before with Marble Blast Ultra for Xbox 360 and they ended up providing
    an additional redemption code for me re-purchase the game because the original code had expired and I wasn't able to use it anymore.

    Not sure what or why that happens, but it appears to have to deal with redemption codes instead of legitimate purchases because it has never happened on any of my other purchases from the store.
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Games that I own from redeem codes no longer in my owned games.

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