Games ready to install

Hello,

I hope this helps i would suggest if you can try and do Power cycle and see if that helps resolve the issue.

Please let us know if it does if it does not we can try and investigate further.

Thank you

The game does not show on my Xbox one store because it cannot be bought for the one, but instead is backwards compatible. It is CSGO

Hello

This means that particular profile doesn't own the game and that it's linked to another profile. You can always check your purchase history as well to verify this.

The games should already be backrd up onto the account

No, the games are connected to your Xbox account, so when you log on to your Xbox One X your "ready to install" games will be there, ready to install!

I hope this helps!