Games rated above sign in restrictions

Hi there! Let’s do our best here to sort this out.

To confirm, are you trying to download it from a Windows 10 or Windows 11 machine?

Let’s check if you’re using an adult account or a child account by checking your account privacy settings via https://account.xbox.com/Settings. If you could access your privacy settings, that would mean that you’re using an adult account. But if you were redirected to a different page, you’re using a child account where you need to be added to a family group because only an organizer or adult account can change a child’s privacy settings.

I went into my settings and "changed" my birthday i.e just filled out the info again, saved it, logged out and back in and it worked.

answer found I guess

Hi LawZ11, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

For this issue simply sign out and sign back in. It will work.

called MS Support. known issue apparently.

installing via Microsoft store instead works.

Recently someone else shared something that can help.
Give it a try:

"I found a solution, First thing, you have to install it from the Microsoft store directly, here is not enough it is necessary: open the run menu: Windows + R typing: regedit follow this path: HKEY_LOCAL_MACHINE / SYSTEM / CurrentControlSet / Services In services look for GamingServices and GamingServicesNet and remove both After that you should be able to start the download "

Source: https://answers.microsoft.com/en-us/subject/for...