Games randomly uninstall while i play them

Discus and support Games randomly uninstall while i play them in XBoX Games and Apps to solve the problem; I had this issue a few months ago and after almost a month of trying things i fixed it. But now it's happening again and the old fixes aren't... Discussion in 'XBoX Games and Apps' started by MasonTqg, Apr 23, 2021.

  1. MasonTqg
    MasonTqg Guest

    Games randomly uninstall while i play them


    I had this issue a few months ago and after almost a month of trying things i fixed it. But now it's happening again and the old fixes aren't applicable, plus the last time it occurred (30ish minutes ago) i got error code 0x8007064e, but everything online says that's a computer only error. Help?

    :)
     
    MasonTqg, Apr 23, 2021
    #1
  2. XBF Ihssane Z Win User

    Games randomly uninstall while i play them

    Hello @MasonTqg, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox:

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
  3. oMr N1CE GUYo Win User

    Games uninstall randomly

    seems to be odd. You may need to do a factory reset on the console as a last resort if it keeps doing that to your games and try and start fresh. May be a glitch or something causing it.
  4. Ishan8123 Win User

    Games uninstall randomly

    Haven't heard of this happening before. Maybe you could try turning off instant off mode in your settings.
  5. cetmonkey44 Win User

    Games uninstall randomly

    I'm not sure what would be causing that... Did Ishan8123's suggestion fix the issue?
  6. THEOWENKILLER Win User

    harrassment and hacking

    What information did you give them?

    Its not possible to randomly hack an account while playing on xbox live.
Thema:

Games randomly uninstall while i play them

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