Games or apps won't load

Hi Gamma! My name is Ricardo an independent advisor ready to help you with this situation!

If you are using a USB storage plugged in the console please unplug it, after this power cycle the console and try the games installed in the internal storage without plugging back the external one

If the games and apps works like that you need to format the external storage on a Pc, if the games don't work, try to do a factory reset on the console deleting all content

Hey there!

Sorry to hear you're unable to see your Games & apps tab—that's odd! Let's have you
power cycle your console once more as well as

removing and re-adding your profile on your Xbox One. The final step would be to reset your router/modem—you will need to unplug the power cable for that, wait 15-20 seconds, then plug it back in.



Please let us know how it goes and if you still need help! Hopefully that resolves your issue.

_______________________________________________________







Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

yes three or 4 times. Sometimes a game wont load. Other times apps won't load. So on and so on..

Here is an internet page to help you with your problem :

https://beta.support.xbox.com/help/games-apps/troubleshooting/game-issues-solution

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Today an update has been released for Xbox consoles in general, check if the update has already been done on your system, if not please check if the problem persists.

The above information can be found at the link below.

https://news.xbox.com/en-us/2021/11/17/november...

If the problem persists even when updating the system, I suggest you try the solutions below, please.
Solution 1:

Press the Xbox button to open the guide.
Select Profile & system > Settings > Account > Remove accounts.
Select the account that you want to remove, and then select Remove to confirm.

After removing the account follow the procedure below.

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.
Step 2. Then unplug the power supply from your console and wait for 3 minutes.
Step 3. Plug the power supply back into the Xbox console.
Step 4. Press the Xbox button on the console to turn it on again.
Now add your account again.

Solution 2:

Press the Xbox button.
Open Settings.
Go to Network and select Network settings.
Select Advanced settings.
Select Alternate MAC Address.
Select Clear.
Select Restart.

Solution 3:

Press the Xbox button on your controller.
Go to Settings.
Select Network.
Select Network Settings.
Select Advanced Network Settings.
Select DNS Settings.
Select Manual and enter the following:
Primary 8.8.8.8
Secondary 8.8.4.4

Solution 4:

Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Storage devices.
Select Clear local saved games.
Select Yes to confirm.
Restart your console.

*Thank you in advance for contacting, I hope this can help you.