Games on Gold not working

Thanks for the info. It may be that the membership hasn't fully activated yet. Please try power cycling the console by holding the power button on it for 10 seconds until it shuts down.

If you are able to play online multiplayer but not the GwG games then try deleting the game and redownloading it.

As a last ditch effort you could try deleting your profile and then redownloading it.

Download the games with his account and play them with yours... ^^

Hello there @username.bot, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the game situation, but I want you not to worry about it because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I
would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console to check if it's
installing this time.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

Sorry to hear it. Xbox One Games with Gold games do require a Gold membership in order to continue playing them. If your membership expires you'll either need to purchase the game or continue on with a new membership.

Xbox 360 Games with Gold games are your to keep regardless of your membership status.

That's the thing. I currently have Xbox live gold but can not access my games. I bought a year subscription but it won't let me access my previous games with gold

Sorry to hear it. Xbox One Games with Gold games do require a Gold membership in order to continue playing them. If your membership expires you'll either need to purchase the game or continue on with a new membership.

Xbox 360 Games with Gold games are your to keep regardless of your membership status.