Games on Demand PreOrder Punchcard not Reflecting Preordered Game

BuRnIngANts · Dec 23, 2016

I preordered STEEP, but my account doesn't reflect that the game was preordered. I specifically preordered it to complete my 3 game punchcard and receive the 15,000 reward credits. The game STEEP isn't even listed in "My Games" on the my account website,
but STEEP Season Pass is listed.

:)

Smwutches · Dec 23, 2016

Where is my rewards

For the Games on Demand Punchcard offer, you had to preorder 3 games in order to receive the credits. If NBA2k18 is the only game you preordered, you did not complete the offer.

Smwutches · Dec 23, 2016

I didn’t get my points for a promotion in November 2017

In order to receive the 15,000 credits, you had to preorder 3 games (it was the same as the current games on demand punchcard running now only with different games). If you only preordered Call of Duty, you would not have completed the offer.

XBLRewards8 · Dec 27, 2016

Hello BuRnIngANts,

You received a punch for your purchase of STEEP. It looks like you did not receive a punch for your purchase of Final Fantasy XV because it was made a day after the release date for that game. We will adjust that purchase to reflect a punch, but please note
from our FAQ:

Which Xbox Store content is eligible for this offer?

This offer is only open to featured Xbox One digital titles in the Xbox Store. In order to qualify for the punchcard, games must be from our approved list of eligible titles, be pre-ordered during the offer period and be pre-ordered BEFORE their release
date. Please note that as these are digital titles, many become available for download the night BEFORE the release date, so your order must be received before the release time shown on the individual product pages. Title availability is subject
to region. Featured games include:

XBLRewards8

Hello BuRnIngANts,

You received a punch for your purchase of STEEP. It looks like you did not receive a punch for your purchase of Final Fantasy XV because it was made a day after the release date for that game. We will adjust that purchase to reflect a punch, but please note
from our FAQ:

Which Xbox Store content is eligible for this offer?

This offer is only open to featured Xbox One digital titles in the Xbox Store. In order to qualify for the punchcard, games must be from our approved list of eligible titles, be pre-ordered during the offer period and be pre-ordered BEFORE their release
date. Please note that as these are digital titles, many become available for download the night BEFORE the release date, so your order must be received before the release time shown on the individual product pages. Title availability is subject
to region. Featured games include:

Smwutches

In order to qualify for the games on demand punchcard, the games had to be preordered on or after October 1. Since they were preordered before the offer began, they were not eligible.

Smwutches

If you preordered it before October 1, it would not be eligible for the games on demand punchcard.

Smwutches

For the Games on Demand Punchcard offer, you had to preorder 3 games in order to receive the credits. If NBA2k18 is the only game you preordered, you did not complete the offer.

Smwutches

In order to qualify for the games on demand punchcard offer, the games have to be preordered during the offer period which started on October 1. Since you preordered before the offer began, it is not eligible.

Games on Demand PreOrder Punchcard not Reflecting Preordered Game