Games on Demand pre-order not counted in pre-order punchcard promotion.

Hi TG Fireflex. To qualify for the Games on Demand punchcard, pre-orders must be made during the promotional offer period. Since this iteration of the Games on Demand punchcard began October 1, only purchases made after that date
will count.

We are not rewarded for earning achievements unless they are part of a specific promotion. If you pre-ordered Bulletstorm in April then it would count toward the Games on Demand Punchcard and would take 96 hours to process which means it would be too early
to see that reflecting on the Games on Demand Punchcard. Keep in mind that pre-orders only earn rewards as part of a specific promotion and do not count toward MyVip progress/rebates so your pre-order of Lego would not qualify for any current promotions.

A staff member will have to review everything else and reply to you here. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.

Purchases are only eligible for a promotion if they are purchased during the promotional period. So if you made numerous pre-orders that appear on the Games on Demand Punchcard running from January 1st, 2017 to March 31st, 2017 before January
1st, 2017 then they are not eligible for the current promotion. Subsequently, pre-orders do not qualify for MyVip so if you have a tendency to pre-order a lot of games you will not see rewards for them unless you complete an active promotion during the promotional
period involving pre-orders (like the Games on Demand punchcard).

Purchases are only eligible for promotions if they are purchased during the promotional period. So that pre-order in December would not be eligible for the currently running Games on Demand punchcard promotion.

Hello Goomba Assassin,

As mentioned in our FAQ, we go off of the UTC time zone:

—How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

Earn 15,000 Rewards Credits when you pre-order three eligible (see description in the next question) Games on Demand titles in the Xbox Store between 1 January 2017 00:00 UTC and 31 March 2017 23:59 UTC. Please visit http://www.worldtimeserver.comor
another world time database to determine local time.

Since you purchased this title at 3:47 PM 2/13 UTC, we see this purchase was made 2:47 AM 2/14 in your local time zone. Therefore, it is being flagged as not a pre-order, and did not go to Games on Demand.