Games not working/ won't sign in

Hey thereDebraRichardson1!



Thank you for letting us know that the issue has been fixed. Super glad to know that you're now able to get back to gaming! We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please
feel free to come back to the Xbox Forums for further assistance.



Thank you again and have a great day!

I'm sorry, I guess I should have mentioned that I'm on a laptop using windows 10. I've just tried again and it still won't log in or let me use as guest and all my xp have gone back to 1.

Just wanted to give you an update in case anyone else has the same problem. Had to call computer support & he found that my time was out of sync. He did an update on internet time - windows. Now all is well, Just wanted to thank you again for trying
to help me.

I've done all these things and nothing works. If it would just let me sign in I think it would be ok. But it won't let me. I did a reboot of the mahjong games and it will let me play as a guest (still won't let me sign in) and it keeps stopping in the
middle of games to open up windows and give me pointers. Maybe it's a computer problem? I"m going to call them tomorrow and see if they can help. Thank you so much for replying and trying to help me.

Hey there DebraRichardson1

Thanks for reaching out to the Forums for advice on how to hopefully get your games to let you play the way you want. I can definitely see how this could be pretty distressing. I suggest trying the steps outlined in Game
freezes or stops responding on a Windows 10 device if you haven't already for potential resolution.

When you get the chance, give those steps a shot and let us know if that positively affected the situation.

Thanks!