Games not showing up on ready to install list

javali007 · Jul 22, 2016

I have two xbox one's , one is at my own home en and the other one is at my girlfiriends house. The one standing at my home is set as my home Xbox One and is the console that i am using the most. At my girlfriend's house is am logged if i want to play my
games. But now comes the weird part. I bought a few new games during the sale on my account when i was at my girlfiriend's house. A few days later when i came home, the games didn't show up on my account within the ready to install page, the games weren't
automatic installed and if i go to the store it shows buy instead of install. i dubbel checked if the games where bought on my account and my email confirmed this.

Does anyone know a solution to this problem, i tried almost everything from reseting the console to reseting my router but nothing works

:)

Kinghavox · Jul 22, 2016

Ready to Install games list not showing up...

Update:

Never mind. I guess i should have tried the hard reboot option first. The list has showed up again.

Kinghavox · Jul 22, 2016

Ready to Install games list not showing up...

Sorry it has taken me this long to reply. No it is the games I do not have downloaded but i have purchased or claimed with my xbox live gold account. The entire list of those games does not appear in the ready to install list.

Pandasaur cx · Jul 22, 2016

Is the console at your girlfriends part of the Preview Program?

[quote user=""]

Certain content (games, apps, DLC) purchased in the new Store may only be available on consoles enrolled in the latest Preview update. This means...

Games purchased on a console running the latest Preview update can only be played on that console or other consoles running the latest Preview update.[/quote]

javali007 · Jul 22, 2016

Yeah her xbox runs the preview program. But mine isn't

gds1972 · Nov 2, 2018

Hi

The post above by Otaku Panda cx is relevant to what is happening in your situation you will probably need to wait for new software to be released to everyone or enroll your console in the preview program before you can download your games.

Mister Cazador

Update:

Never mind. I guess i should have tried the hard reboot option first. The list has showed up again.

Awesome, we're glad to hear that helped with the display of the games in your My Games & Apps. If you have any other Xbox questions, please let us know. Happy gaming!

XBF Crystal P

Hi
there Christoph,

Thanks for the reply!
If the problem persists after the soft
factory reset of the console, please try the Full Factory reset.

In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose
Reset and remove everything, but you should always start with
Reset and keep my games & apps and save Reset and remove everything as a last resort.
Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

XBF Nestor S

Hey Christoph thanks for keeping in touch!

We suggest if it hasn't already been done, to clear the game cache since the issue might be on the local saved games:

How to clear Game Cache on the Xbox One:

Settings

System

Storage

Clear Local Saved Games

Yes and Restart

IF THE CONSOLE IS CONNECTED TO THE INTERNET no progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!

Christoph_27

It's the internal hardrive on the sysyem. 1TB. I have no peripherals or external drives attached to my xbox.

killerkaesar

Hi Christoph! The hardrive in which you have installed your games is external or the one the Xbox one has internally?

Games not showing up on ready to install list