Games not registering controller input

Apologies but you are not understanding me.

The scenario goes like this:

Purchased xbox series controller;

Connected and updated series controller on laptop;

Attempted to play a game on laptop;

Controller input is not present;

In some games the controller doesn't appear in the setup;

In some games the controller registers but the inputs are incorrect, sometimes the z-axis registers as a button (x button) and not a movement;

Connected controller to tablet and mobile phone and controller input is fine;

Is the problem my games or my controller firmware not syncing with the games?

Is there a fix?

I randomly got the controller to stay connected. When I open the Xbox App it says "This controller is connected via Bluetooth. Connect a USB cable to configure it." When I click on the test button, none of the buttons are registering inputs. The "Game
Controllers" settings menu just lists a generic "Bluetooth XINPUT compatible input device" and does not register any inputs there either.

I did a full reset of the console and there is still 0 action on menus an in games with both Elite Series controllers Ive tried. Both controllers register input in test screen as well.

I also just bought the 1tb MCC bundle with the new controller, however I also am having problems with pressing down on the dpad. The controller registers a down input when I perform half circle motions and when I firmly press down on the dpad. However light
taps rarely register an input.

No, it's not one of the 3.5mm jack ones, however I have no issues pressing the actual button, it always makes the very audible click noise (both bumpers have the same amount of click so to me the mechanism sounds fine) but just sometimes in-game the inputs
don't register.

I haven't tried running Xpadder although I have used X360CE and haven't noticed issues clicking there, however I've noticed that it's usually pretty fine if I haven't used the controller for a while (at least a day or two) but once I start using it it tends
to get progressively worse.

I feel like it's not just the games because I have noticed this across a few different games, mostly in the Dark Souls series (I've run into the issue across all 3 games) however I'm pretty sure I've had similar issues in stuff like Risk of Rain and fighting
games like BlazBlue and DOA5.