Games not launching (but they were yesterday)

HoveringBroom8 · Mar 4, 2016

My xbox app on Windows 10 has not worked since Feb 29. Just from reading all the post I can tell that once again Microsoft has messed up an update AND IS IN COMPLETE DENIAL ABOUT IT! WHEN ARE YOU GOING TO FIX IT MICROSOFT. And by the way, when I click
on a link for support, I don't expect to be shunted off to some forum that doesn't give solutions, but only indicates how wide spread the problem is.

Bestlano · Mar 4, 2016

Hi Ness, Are you only experiencing sign in issues with the game or the ladder where you can't sign in to the Xbox App or any other games? If it just that specific game giving you trouble then it could be a service related issue or other unknown factors specific
to the game, I would recommend posting to the Gaming on Windows forums to alert the Devs/support team there about this issue. If the issue is happening at a broader level, please use the "report a problem" in the beta app and I will call this out to the Xbox
App developers.

Thanks for the support and feedback,

Best

Bestlano · Mar 4, 2016

Hello Hovering, Can you provide us a bit more context of what kind of issues you are having with the Xbox App since you indicated it has not worked for you since Feb 29th? Please create a new thread regarding your issues.

Thanks,

Best

read1734 · Nov 2, 2018

I am also finding that I cannot sign into my xbox app and cannot play the games. It has only happened recently and means that I cannot access it. I am on Windows 10 on a lap top.

ness225

Best,

I'm not getting a Report option. Some games are now working, like the Minecraft Windows 10 Beta Edition.

What I'm experiencing now is this: I can open a game--we'll use Microsoft Mahjong as an example. I can access Daily challenges and Recent Games, but when I choose "Choose a Puzzle." it force-closes the game. I have uninstalled and re-installed the games
that have been doing this, but that hasn't helped. Could a setting somewhere else be blocking my ability to play these games?

Bestlano

Hi Ness, Sorry to hear your experiencing these issues. We have not observed this issue being reported. It would be of great help if you can reproduce this issue using "Xbox App (Beta), if it does repro immediately use the "Report a problem". This will generate
a report with helpful data for the developers to investigate. Even if it does not reproduce, report it anyway and indicate the app version your using. I will call this out in todays report so the developers can investigate.

Hi Dresdin, the unable to connect to your Xbox is an issue that the developers are investigating. Unfortunately no solutions at this time but developers recommend trying the following troubleshooting tips to see if helps:

www.xbox.com/.../ConnectionFAQ.html

Thanks,

Best

read1734

I am also finding that I cannot sign into my xbox app and cannot play the games. It has only happened recently and means that I cannot access it. I am on Windows 10 on a lap top.

COOL PENGU1N

I have being trying to logon to xbox to do my daily challenges (microsoft solitaire, suduko, minesweeper and even wordament) via windows 10 and it keeps failing and asking me to check my internet connection, which is perfectly fine. These were all working
yesterday, but not today - is there a problem? I did have some microsoft updates yesterday has this caused the problem?

Bestlano

Hi Hurix, are you still experiencing the error "cannot open this application" when trying to start the Xbox App?

Thanks,

Best

Games not launching (but they were yesterday)