Games not functioning after clearing local saved data

LaneWalters ✔ · Jan 12, 2020

So after clearing local saved games on my One X, Forza Horizon 4 no longer gets past the title screen and Red Dead 2 doesn't get past the account picker (which is before its menu screen). Before clearing, I made sure that each game was synced to the cloud
before hand. Subnautica worked, after about 5-8 minutes of downloading the save game from the cloud, which didn't even download everything anyway so I've lost most of what I've done in that game.

The main question is, what the hell has happened? Why are these games taking forever to sync or not syncing at all?

I even re-downloaded FH4 last night and it still gets stuck on the title screen. I'm not low on space either

:)

XBF Diego M

Hi Lane,

Thank you for letting us know that your issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums and create a new thread for further
assistance. For those reading this thread and if the troubleshooting steps didn't help resolve the issue, please feel free to create your own thread asking for assistance.

Thank you again, and have a great day!

XBF Brad A

Hi Lane,

Thanks for coming to the forums. We recommend trying first reboot all network hardware. Since you already cleared local saves, there usually two issues that cause this most commonly. One is the local saves are corrupt, other is network connection. Try this
and let us know.

Thanks,

Brad

LaneWalters ✔

Yep, it's working. Seems pointless for your console to have a mandatory restart if that's what has to happen for things to work. Unnecessary stress.

Thank you, XBF Brad A.

XBF Brad A

Hi Supreme,

Thanks for coming to the forums. We are sorry for the issue with the game launching. We recommend to clear your local save data for the game. To do this go to settings>system>storage>clear local save. Reason it may not be launching is the data is corrupt.
This will force the game to get the save data for the cloud. If the console does not restart do a

power cycle after clearing local save data before launching the game.

Thanks,

Brad

SUPREME x Kai

Hi Supreme,

Thanks for coming to the forums. We are sorry for the issue with the game launching. We recommend to clear your local save data for the game. To do this go to settings>system>storage>clear local save. Reason it may not be launching is the data is corrupt.
This will force the game to get the save data for the cloud. If the console does not restart do a

power cycle after clearing local save data before launching the game.

Thanks,

Brad

Thank you it worked!

Games not functioning after clearing local saved data