Games not appearing on external hard drive

After power cycling my Xbox I can't access any of the games on my external hard drive, the console recognises the external hard drive and knows that it is 68% full but nothing appears on it. None of my games on the internal drive will start either due
to the 'Taking too long to start' error. I've tried restarting, power cycling and reconnecting the power cable but nothing so far has worked. Disconnecting and reconnecting the external hard drive hasn't worked either. Has anyone had experience with this or
knows a fix?

:)

 

External hard drive problems

I was playing Xbox one evening and my console froze, so I restarted and tried playing again, most of my games were installed on my external hard drive. I tried playing every game I had on my external hard drive and none would start.

I completely reset my console and external hard drive, i installed games on my internal hard drive and they all work, but the games I installed on my external hard drive still do not work.

 

Unable to move game to external storage

Hi, after the update I do not have an option to move a game to my

external hard drive. It only allows for uninstall for the games on the x

box one?

Anybody have this issue? I have enough space on the external hard drive and the games still load from the external hard drive?

 

Hello ItsOminousCloud sorry to hear unable to see any games on the external HD. You can try a Soft
factory reset just make sure to keep games and apps due to it is also the console experiencing issues with games starting.

Let me know how it goes after this.

Thanks

 

Hello!

I would try Shutting down your Xbox, disconnecting anything connected via USB to your Xbox, then disconnecting the power for about 30 seconds. Reconnect the power and power it back on. See if the games on the internal drive are working. If they are, reconnect
the USB devices and try the ones on the external drive. If it's not working try doing a factory reset, but select the option to keep games and apps.

 

I've just done a soft factory reset but it hasn't solved the issue. I tried the solution posted by Tormaz and I can play the games saved on the internal storage when the external hard drive isn't connected but not when it is.

 

Hi ItsOminousCloud,

Is the drive being detected under Storage? If it is not then try the following link please:

Troubleshoot external storage detection on Xbox One

I would recommend connecting the external drive to a PC/Laptop and if it is detected then what needs to be done next is a reset to the external drive itself.

1. Plug the drive into the port on the PC or Laptop

2. Go to files explorer

3. Locate the drive (is it detected)

4. If detected, right click then format

This will wipe the drive. After, eject the drive then plug the drive back into the console port

Side Note: it may have you format to match the console in NTF format

Let me know if this helps

 

This worked thank you! I needed to format the drive in the Drive Management menu for Windows 10 then format it again on the console and now it works fine.