Games no longer running off of Sonic UGC disc

Discus and support Games no longer running off of Sonic UGC disc in XBoX Games and Apps to solve the problem; Two weeks ago, I was able to install and play Golden Axe and Sonic 1-3 off of the Sonic Ultimate Genesis Collection disc. Two days ago, I now get the... Discussion in 'XBoX Games and Apps' started by tunermonkey, Jun 2, 2016.

  1. tunermonkey
    tunermonkey Guest

    Games no longer running off of Sonic UGC disc


    Two weeks ago, I was able to install and play Golden Axe and Sonic 1-3 off of the Sonic Ultimate Genesis Collection disc. Two days ago, I now get the "Do you own this game or app?" error when trying to play any of them. When I put the disc in, I also get
    the "This game isn't playable here" message.

    Others on Reddit are reporting the same issue, while some others are saying it still works for them. What's going on? Was support for the disc removed, forcing people to buy the individual games off of the marketplace?

    :)
     
    tunermonkey, Jun 2, 2016
    #1
  2. Scripe
    Scripe Guest
    Scripe, Jun 2, 2016
    #2
  3. chuckrcheese
    chuckrcheese Guest
    installing arcade games from compilation discs

    I was not able to get the Xbox One BC supported games on the following disc to work

    Sonics UGC ( Ultimate Genesis Collection )

    Sonic the hedgehog

    Sonic the hedgehog 2

    Sonic the hedgehog 3

    Golden Axe

    are examples

    The actual disk stated not playable and will not open or start

    Namco Museum Virtual Arcade ,

    Did see and install:

    Pacman

    Ms Pacman

    Pacman ce

    Dig Dug

    Galaga Original

    The rest that are in the Xbox One BC list are not seen and installed.

    Any Ideas?

    Thank you
     
    chuckrcheese, Jun 2, 2016
    #3
  4. chuckrcheese
    chuckrcheese Guest

    Games no longer running off of Sonic UGC disc

    Hi Tunermonkey

    mine has never installed anything.

    I hope they get this working.
     
    chuckrcheese, Jun 2, 2016
    #4
  5. Mister Maka
    Mister Maka Guest
    Heya tunermonkey!

    Sorry to hear about the trouble you're having with the game. Have you had a chance to check out our
    Backward Compatibility Troubleshooter? If not be sure to run through all the steps there and if you haven't please fill out the survey near the end. Thanks!
     
    Mister Maka, Jun 3, 2016
    #5
  6. tunermonkey
    tunermonkey Guest
    Troubleshooter did nothing to help. Did the survey.
     
    tunermonkey, Jun 3, 2016
    #6
  7. tunermonkey
    tunermonkey Guest
    Still no update? I even received an email from MS asking if my issue had been solved/answered, to which I obviously answered no.

    I'm not asking a complicated question. Someone has to know why Sonic's Ultimate Genesis Collection disc support was pulled and whether or not it's temporary or long-term/permanent.

    If it's no longer going to be supported, I may as well sell the disc I just bought a few weeks ago.
     
    tunermonkey, Jun 18, 2016
    #7
  8. Games no longer running off of Sonic UGC disc

    Hey, tunermonkey! Do you have other 360 discs that are still working on your console, or is it just this game?
     
    Misses Quinzel, Jun 20, 2016
    #8
  9. tunermonkey
    tunermonkey Guest
    It's just this one that's giving me trouble. All other 360 BC games work fine off of disc.

    There's a thread on Reddit with others having this exact same issue, so it's not an isolated incident.

    www.reddit.com/.../golden_axe_sonic_the_hedgehog_12_and_3_are

    The people posting about it no longer working are near the bottom of the thread.
     
    tunermonkey, Jun 23, 2016
    #9
  10. tunermonkey
    tunermonkey Guest
    Two and a half months since my last post and still no update? I guess we have the answer as to what happened here...
     
    tunermonkey, Sep 8, 2016
    #10
  11. Mister Maka
    Mister Maka Guest
    Hey there tunermonkey.

    Really sorry to hear you're having trouble. If you haven't already please make sure other users who are experiencing this issue fill out the survey, this provides our teams with extra information to dive deeper into this. If you can, please give the survey
    one more try so that we can pass the info over to the right team. Apologies for any frustration this is causing!
     
    Mister Maka, Sep 9, 2016
    #11
  12. nesto423
    nesto423 Guest
    This is stupid..it's happened to me as well..I just was lazy and didn't report it.. I have my of 360..but I'll b damned if I have to rebuy them on xbone..
     
    nesto423, Nov 2, 2018
    #12
  13. tunermonkey Win User

    Games no longer running off of Sonic UGC disc

    Still no update? I even received an email from MS asking if my issue had been solved/answered, to which I obviously answered no.

    I'm not asking a complicated question. Someone has to know why Sonic's Ultimate Genesis Collection disc support was pulled and whether or not it's temporary or long-term/permanent.

    If it's no longer going to be supported, I may as well sell the disc I just bought a few weeks ago.
  14. tunermonkey Win User

    Games no longer running off of Sonic UGC disc

    Troubleshooter did nothing to help. Did the survey.
  15. tunermonkey Win User

    Games no longer running off of Sonic UGC disc

    It's just this one that's giving me trouble. All other 360 BC games work fine off of disc.

    There's a thread on Reddit with others having this exact same issue, so it's not an isolated incident.

    www.reddit.com/.../golden_axe_sonic_the_hedgehog_12_and_3_are

    The people posting about it no longer working are near the bottom of the thread.
  16. nesto423 Win User

    Games no longer running off of Sonic UGC disc

    This is stupid..it's happened to me as well..I just was lazy and didn't report it.. I have my of 360..but I'll b damned if I have to rebuy them on xbone..
  17. Misses Quinzel Win User

    Games no longer running off of Sonic UGC disc

    Hey, tunermonkey! Do you have other 360 discs that are still working on your console, or is it just this game?
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Games no longer running off of Sonic UGC disc

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