games lost

Did the complete opposite, had 84 games owned and now have 21. Lost all my apps, lost the game pass, lost Xbox gold, and lost my other account. Fml

Hi there,

since you said the name changed (and you are sure it's the correct email address) a cause could be that somehow a new account was created on top of your old account, which overrules the old (correct account)

In such situation it's best to contact official Xbox Support by Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us

They can do a check based on the GTs if that is indeed the case and for the steps on how to solve the situation.

Let us know the results

As indicated, the purchases you made are tied to the gamertag that made them. Go to your Download History under Account Management and redownload them.

It should be free in the store assuming he used the code on the right gamer tag

Hi , they are x one titles as I stated. My gold is active until 27th April 2019 . The main 2 I play often is player unknown battle grounds and sniper elite 4