Games installing but not?

Discus and support Games installing but not? in XBoX on Windows to solve the problem; Ok, so this one is a bit weird to me. first up, im on windows 10, using the xbox beta app, and using the xbox game pass ultimate. I downloaded... Discussion in 'XBoX on Windows' started by staceykuhn, Nov 3, 2019.

  1. staceykuhn
    staceykuhn Guest

    Games installing but not?


    Ok, so this one is a bit weird to me. first up, im on windows 10, using the xbox beta app, and using the xbox game pass ultimate.

    I downloaded bloodstained: ritual of the night, and tried to play it a day later. the game wouldn't launch. no error message, it just ran the loading icon on my cursor for a split second then nothing happened. I decided to restart the xbox app, still nothing.
    then restarted my pc, still the game wouldn't launch. I uninstalled Bloodstained and tried to reinstall it. it started the install then jumped immediately to 100%, which seemed weird, yeah my internet is decent but not that good. after it it 100% the download
    button on the beta app returned to the install button instead of turning into the play button like it should. tried again, same result. after a few more tries it eventually did a full real install taking a few minutes then errored out at 100% (button turned
    yellow and said "error 100%") error details: 0x8007001f. thats the first real error message I've gotten. tried to install the game on my original hard drive (that holds my os, I have 2 and used my second one for games) because I've heard some games don't like
    to be away from the os. same results. immediate download back to install button several times, then error with same message.

    thing is I know the game downloaded as it's taking up space on both hard drives but I can't seem to find any file locations though I will say it's not making multiple folders as it's only taking up the 8 gigs the game is on each drive, but I've done it several
    times so at least I don't have multiples on a single drive. any help with this problem would be greatly appreciated, thanks either way.

    :)
     
    staceykuhn, Nov 3, 2019
    #1
  2. XBF Chris J Win User

    Installing a game and it stops installing

    Hello Megan,

    Thank you for keeping us updated. Is this game a digital download, or a disc game? If it is a disc game, the disc could be faulty if used. Let us know this detail and we will do our best to help you out.

    I would also test out your console to see if it is capable of completing downloads. Cancel the download for the cars game. You can then try downloading a demo, or a free game like fortnite.
  3. SpiralOut46and2 Win User

    Installing a game and it stops installing

    Curious, how long have you let it sit at 40%? I've had games do this occassionally, and I'll see it sitting still when downloading and not progressing. I've honestly just left it and did something else, and came back later (maybe a half hour) and then
    it would be moving a little again. I'm not sure if maybe the specific file it's downloading at that time might be larger or how it works, but I've done that before. I would let it sit for a little bit and see if it moves, but if it's not moving after 30-60
    minutes then yes try more troubleshooting. Good luck!
  4. meganRussell1 Win User

    Installing a game and it stops installing

    It has a notification come up saying installation has stopped.
  5. M3tal Daz3 Win User

    Installing a game and it stops installing

  6. SourDinosaur4 Win User

    Not installing the Game

    Hello BluesyOregon4,

    Although you have stated that you have already redeemed the code, I would just like to make sure you are doing it on the right account first, then, if you are, please go to https://redeem.microsoft.com/ and type
    in the code, from there it will tell you if the code is valid or not and you can proceed on to redeeming it. I am really sorry that this is being more complicated then it should be for you! I hope you have a great rest of your week!

    Dearest Regards,

    Xbox Ambassador -
Thema:

Games installing but not?

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