Games install but will not start

PaulSantorello · Jul 2, 2020

Some, not all, disc based games will install but not start. There is no error message or codes given. The game will install, and say ready to start. When selected the splash screen for the game will come up but then instead of the game beginning it will
return to the main launch page.I have tried installing the games on both internal and external hard drives. I have tried doing a hard reset by both holding down the power button 10 sec and also unplugging the system. I have tried deleting the reserved space
for the games. I have tried uninstalling and reinstalling the games. I have tried factory resetting the system. The discs work in other xbox ones but not the one in question. I can't figure out why some games will work but others will not. If it were the disc
drive no games would work. There is nothing physically wrong with the discs themselves and with no error codes being displayed I'm at a loss. If anyone has any suggestions on other things to try I would appreciate another direction to check.

:)

Jo Mari GianGuintu

I had the same issue before when using game disc. It would be best to try doing a reset factory default on your console. That usually helps fix everything. If not, you might want to go with checking your warranty options.

XBF Brad A

Hello Paul,

Thanks for reaching out to the forums. We understand some disk games will not launch. We recommend going over the guide for

troubleshoot problems playing a disk game.

Thanks,

Brad

DrifterX22

Games can be "flagged" as being in a certain status like trials or game downloaded via game pass expire when they are removed from game pass. Did you try just clicking on install game to see what it does like just validate the install. Worst case is
that you may have to remove the game and reinstall it to convert it from the game pass game to the purchased game even though its the same thing.

XxMisterRxX

Thank you for your time! I had to reinstall it anyways.

Apex245

Im having the same issue as well.

Games install but will not start