Games in my download queue dissappeared

I'm trying to download from the Microsoft store but each time I start the download it just dissappears from the queue but all the Resource packs. And for the trouble shooting I have restarted my xbox, changed the wifi, unplugged it then plugged it back in and every time I go to attempt the download it starts to work the afew minutes later the game disappeared from the queue and doesn't appear in my downloaded games.

Hello there @thekingofjoker, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Digital download, I see the game in my download queue in the xbox site but i dont see it in my download queue on the device itself or in the ready to download area.

Is it possible that the game is not backwards compatible in Israel? so it doesnt download to my xbox one?

Is it not in the Queue and downloading now? I does take a while to download but you should see it in the queue and being downloaded. Go to the My Games and Apps and let us know if it there.

Oh so wait, I have to start the download from the 360 console itself? I can only queue up downloads on the web for the xb1? My download queue will download games/apps I initiated from the 360 console itself? I thought if my xbox 360 was on, I could queue
up downloads on xbox.com to download to it. Is this how it works?