Games I purchased are no longer owned.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this RfAzDawnbreaker

If you go to your Microsoft Account order history and search for the game.

Are you able to see it with order status completed?

https://account.microsoft.com/billing/orders

Don't forget to filter "Ordered within" by "All available"

In case you have more than one email address please check on each one

PS: Feel free to share screenshots if necessary, but please hide personal information like emails, full order number, etc.

Here in the forums no one can view / access / modify account details due to privacy and security reasons

If it's no longer on Game Pass, then the only way to get it would be to purchase it. Even if you still had it installed, you wouldn't be able to play it if it's no longer on Game Pass and you don't own it.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Biteki

Exists the possibility that you purchased the game with a different account. Let's try to find the account used to purchase this game

For this please go to your Microsoft account order history
https://account.microsoft.com/billing/orders

Once there, make sure to change the "3 months" filter and use instead "All available" next to "Ordered within"
Then start looking each item purchased with your account and see if you're able to find the game with order status "completed"

If you have more than one email please check the order history with each one

PS: feel free to share screenshots but please conceal personal information including your email address, here in the forums no one can access directly to your account information

Sorry to hear you're having issues. If you purchased the game on your tag then try the steps listed below. Move to the next option if one doesn't work.

1. Power cycle by holding the power button on the console for 10 seconds until it shuts down.

2. Delete the game and reinstall it.

3. Factory reset the console (there is an option to keep installed games/apps)

4. If all else fails and you did purchase the game on your account then call phone support for more assistance. Click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

You said you purchased it for Xbox, but did you also purchase it for PC?