Games from Xbox Game Pass don't open

So every Xbox Apps are up to date and my windows have version 21H2 and the game still won't open

the game opened one time and then it closed it self

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Ador, pops up some error message when trying to run the game, already downloaded another game to see if the same happens, too, also checked if you have the latest version of Windows installed, at 21H2, because recently came out the latest update to Windows 10 and 11.

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

Updates often seen as optional, Microsoft released major fixes this week, and make sure you have the Xbox Companion App installed.

If you haven't updated yet, click the link below, update and then make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also make sure all Xbox Apps are up to date in the store.

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello Ethan Fujita,

Thanks for the update.

Do you mind sharing few details about our questions below:

1. Do you have antivirus, antimalware, VPN, firewall, proxy and PC Optimizer installed in your PC?
   
2. Are you part of Xbox Insider or PC Insider?
   
3. When you launch your Xbox app, is there a PC Game Pass subscriber word under your gamertag?
   

Please try this troubleshooting and see if issue persists:

On Microsoft Store, install Minecraft Launcher and/or Microsoft Sudoku.

Run system scans

Run a full system scan. This will check and restore corrupted system files.



In Windows search bar, search for Command Prompt and Run as Administrator.

Copy the command below one line at a time and paste it on Command Prompt:

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

SFC /scannow

Launch Xbox app and select one game, please check if the game launches.

On Xbox app, select Minecraft Launcher and/or Microsoft Sudoku. See if it launches.

Perform Cleanboot - This will starts Windows with a minimal set of drivers or Microsoft related system and startup programs running on the background. That way you will be able to test the game or apps for any interference that could have cause the crash or the game/app issue.

1. Sign into your PC as administrator.
   
2. On Windows search bar search for: msconfig
   
3. Select System Configuration from the search results.
   
4. On the Services tab of the System Configuration dialog box, click or tick the box for Hide all Microsoft services
   
5. Then click Disable All.
   
6. On Startup tab of the System Configuration dialog box, select Open Task Manager.
   
7. On Startup tab in Task Manager, for each startup item, select one item at a time and then click Disable.
   
8. Close Task Manager.
   
9. On Startup tab of the System Configuration dialog box, tap OK and then restart the computer.
   
10. Same with the steps at the top, launch Xbox app and select one game, please check if the game launches.
    
11. On Xbox app, select Minecraft Launcher and/or Microsoft Sudoku. See if it launches.
    

We look forward for your update.

Regards,