Games freezing or kicking out

ImmaJhit · Apr 10, 2021

I'm having issues with certain games freezing or kicking me out the game to the homescreen. My Fortnite keeps freezing or kicking me out the game for no reason. I've checked my internet and uninstalled Fortnite multiple times. I dont know what to do anymore. Does anyone know what to do to stop this?

:)

XBF Ihssane Z

Hello @ImmaJhit, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox:

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

LarryBrah

You're quite welcome.

As far as parties and the blackscreen. Is there a error code you receiving when you are kicked out of a party?

LarryBrah

Hello Shags53,

Has the problem been self resolved already?

If not, you will probably need to probably open all the ports as shown here:

support.xbox.com/.../network-ports-used-xbox-live

Shags53

No not yet it only seems to be when playing with friends in a party

On fifa for example i can do be a pro drop in matches with strangers perfectly fine but playing a pro clubs game or a drop in game with a friend it freezes black screen then bumps me to the dashboard

Will try this and see thanks

Morgan Reeve

Thank you for your response

Yes I have tried a different game I’ve tried forza 4 and it was absolutely fine while playing. Had a race and I didn’t get kicked out or froze at all it was completely fine.

I’ve only got one WiFi available for me to try at home and the WiFi was rest and still isn’t working.

On my old Xbox one it still works but I have no clue why it don’t work on my Xbox series x I’m very baffled

Games freezing or kicking out