Games' Download/Installation Cannot Be Completed

Qizheng Zhu · Jun 9, 2015

I brought many xbox one games in digital copies and stored them in my library. I have been trying trying to download/ install some of them to my console these days but surprisingly found out that no matter which game I try, the download/installation just
cannot be completed -- it just goes up to a random percentage and stops there, falls into a installing/queued loop with the percentage fixed without any progress.

I checked my internet connection and found no problem; I checked available space and found there is plenty of room. I tried to reset the console; I tried to cancel the download and restart it from 0; I tried all suggested solutions from the support guide
but none of them work.

This is not a problem specifically occurs to a certain game, it is a problem for all digital games I tried to install. Therefore, I am unable to install any game now and it is really very frustrating.

:)

manuelite omega · Jun 9, 2015

issue with CoD:WWII

So , i'm having this problem , i just bought a digital copy of CoDWWII for my Xbox one , the transaction was sucessfull, however , the installation cannot be completed , and i dunno why. The console just pops up a message saying ''installation stopped''.

maxen · Jun 9, 2015

purchasing already purchased content

You'll need to delete the installation file from the hard drive, then the option to 'Play Now' will be replaced with 'Download'.

The installation files from installing a disc and downloading digitally are different anyway on Xbox 360, so you will need to download a separate file in any case and cannot use the installation file from disc to play the digitally-bought game.

Cyrusbk · Jun 10, 2015

Im having the same problem. Elder Scrolls has been at 77% for about a day. Borderlands actually downloaded with that que loop but it took about a week.

Cyrusbk

Im having the same problem. Elder Scrolls has been at 77% for about a day. Borderlands actually downloaded with that que loop but it took about a week.

HassanB

Hi,

You cannot start the game without downloading all of the "install packs". You'll need to go to the main menu of the screen and wait for them to finish downloading, do not start a game as it will interrupt the download, and you won't be able to completely play
the game.

SilvaKompany

Also, I cannot install ANY of the content that i used to have:

FIFA 15 and 16, AC4, BF4, etc etc...it just says installation has stopped.

It also cannot download updates for physical game copess like TitanFall, so I am completely lost.

ChrisBerthiaume1

Try taking your console offline, and then installing it from manage games and apps section.

Unfortunately, I cannot get a complete download. It keeps restarting when it hits 79%.

onyxishere

Sorry to hear it. Currently there is an issue with downloading items on the console.

support.xbox.com/.../xbox-live-status

However, would you be able to let me know if your gamertag's region (country) is the same as where you physically live?

Games' Download/Installation Cannot Be Completed