Games disappearing from my Microsoft Store Library!

Hi Reï, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset the store and try installing the game again.

To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

Close the store and reopen it.

Then, click on Library > Games.

On the far right corner, click on the drop-down menu and uncheck "Show only installed Apps".



If you still can't find it, look for the purchase in your Transaction History.

Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Hi, Svanik! It's my pleasure to assist you with this today.

First, please check if you can see the item here and if it says "completed":

https://account.microsoft.com/billing/orders

Once confirmed, click on the item's picture icon, which will redirect you to the Xbox website. Please copy and paste the link here so I can check it.

I'm looking forward to your response so we can sort this out.

Thank you!

Hi Savage. My name is Kyle and I'm an independent advisor.

As recently confirmed by Microsoft, Grand Theft Auto V left Game Pass on January 5th. If you reboot your console, the game will likely disappear from the Game Pass library.

To continue playing this game, you may purchase it from the Microsoft Store. Please reach back if you have further questions.

Thanks,
Kyle

I am having the same issue with two games I owned and not showing in my library. They disappeared after setting my new Xbox series x from having an Xbox one. All apps and store are fully updated.

if you purchased a game from microsoft on pc then it will be in the microsoft store library or the xbox app library. what game.