Games disappearing from library and hardrive

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Charles, this is really unusual, have you checked if you have the latest version of Windows installed, at 21H2.

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

Updates are often seen as optional, Microsoft released major fixes this week, and make sure you have the Xbox Companion App installed.

If you haven't updated yet, click the link below, update, and make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.

Also make sure that you don't have any active antivirus that might be changing privileges on your system.

You can also check your order history at account.microsoft.com to make sure that the order is still showing as completed and not refunded for some reason.

If it is showing anything other than completed then more than likely it was refunded for some reason or another.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kitchn, although the console allows and have the option to pause the download of games, I do not particularly advise much, because when pausing and restarting the download is a different path that the signal makes up the servers of the developer, can also corrupt the file home uses internet has some failure, can give addressing error in the packages and times of the download get stuck, out that it can resume downloading again.

The ideal is to start downloading a game and wait for it to install and 100% so that there are no errors.

es posible que si compraste el juego con otra cuenta que no tenga en xbox principas no le aparesca o lo haya borrado por accidente

I would contact Microsoft support and explain the situation with proof of purchase.

You can try going to your payment history for proof of purchase.