Games disappeared from Xbox library

Discus and support Games disappeared from Xbox library in XBoX on Consoles to solve the problem; I had multiple games installed and saved in my library, saved in both the internal drive and an external drive. It was a mixture of games downloaded... Discussion in 'XBoX on Consoles' started by CC193, Jan 15, 2022.

  1. CC193
    CC193 Guest

    Games disappeared from Xbox library


    I had multiple games installed and saved in my library, saved in both the internal drive and an external drive. It was a mixture of games downloaded digitally and installed with a CD.

    I was just playing a cloud based game from the game pass, then When I’ve gone back to my library all my games have disappeared apart from 6 games installed on the internal drive (there should be more). The external drive is being recognised as all the apps installed on it are showing, just no games whatsoever. Looking at the storage space left of both drives, everything is clearly still on there but just none of the games are visible in my library.

    I’ve seen a few other threads with similar issues from a few years back but no real answer other than shut down/ reboot, which I have tried but has not fixed anything for me.

    :)
     
    CC193, Jan 15, 2022
    #1
  2. steeledwand7664 Win User

    Game disappeared from library

    You can also check your order history at account.microsoft.com to make sure that the order is still showing as completed and not refunded for some reason.

    If it is showing anything other than completed then more than likely it was refunded for some reason or another.
  3. Georges C. Win User

    games disappearing from library

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Kitchn, although the console allows and have the option to pause the download of games, I do not particularly advise much, because when pausing and restarting the download is a different path that the signal makes up the servers of the developer, can also corrupt the file home uses internet has some failure, can give addressing error in the packages and times of the download get stuck, out that it can resume downloading again.

    The ideal is to start downloading a game and wait for it to install and 100% so that there are no errors.
  4. WolfGhost155092 Win User

    Game disappeared from library

    es posible que si compraste el juego con otra cuenta que no tenga en xbox principas no le aparesca o lo haya borrado por accidente
  5. KursedTheGod Win User

    Game disappeared from library

    I would contact Microsoft support and explain the situation with proof of purchase.

    You can try going to your payment history for proof of purchase.
  6. Ghounemy Win User

    Game disappeared from library

    The best thing for you to do is call Xbox Support and show proof of DLC being owned and go back in your payment history on microsoft.com after signing in and that further will help you get your game back.
Thema:

Games disappeared from Xbox library

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