games bought previously

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

DxG sorry to hear it. If it is not on the list or listed as purchased at commerce.microsoft.com and you are certain that you purchased it on the account you are posting with then you should contact phone support for more assistance. If you live in North
America dial 1-800-469-9269

Xermilion your issue sounds different from the one in this thread. Can you please create a new one detailing your issue exactly for more assistance? Thank you.

Hi, I have a problem because today I bought Assassin's Creed IV and a list of recent transactions is written that the transaction was successful, but here there is a problem because I can not download this game on my Xbox 360. I'm sorry if I made a mistake
somewhere but very nervous. Please reply as soon as possible.

I've looked through every reference already for all purchase history on both the Xbox and online. Nothing. This is the only account I have ever used or bought anything on so that isn't possible. I never licensed transferred with anyone, or recovered someone
else's profile who owned it. I'm stumped.

Sorry to hear it. If the full game does not show up in your download history (Settings>Accounts>Download History on the Xbox 360) then perhaps it was originally purchased and downloaded using a different gamertag.

You can check your past purchases at commerce.microsoft.com. That website shows all purchases made on your account since it was created.