Games are crashing with Kernel-EventTracing Event ID 2

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I'm happy to help you today.

Remember that this is a public forum related to Xbox, if you have problems with other platforms, in this case Steam, you can report them through this link

https://help.steampowered.com/en/

As basic suggestions, verify that your graphic card and operating system are up to date, sometimes this is the cause of the problem.

Best regards .

Hello, Andreas S.Hammersland



Welcome to the Microsoft Community



Thank you for your feedback. I read the information you provided. You mentioned that your computer frequently crashes when running Destiny 2, and it also randomly restarts in the desktop state.



According to the error code you provided,



Kernel-Power Event ID 41: This usually means that the system did not shut down properly, which may be a power problem or hardware failure.



Kernel-EventTracing Event ID 28: It may be related to a specific driver or hardware device.



DistributedCOM Event ID 10010: It is usually related to a specific application or service failing to start or responding timeout.



Kernel-PnP Event ID 219: It is usually related to device driver problems, especially HID devices.



If the problem only occurs when playing Destiny 2, it may be a problem with the game itself that causes the computer to crash, so you can also try to update the driver and check whether the game files of Destiny 2 are complete. The method is as follows.



You can download the latest driver for your graphics card from the official AMD website. The link is below.

Drivers and Support for Processors and Graphics (amd.com)



Please open your gaming platform to perform a game integrity check. Since I don't know your gaming platform, please check it yourself.



If you have tried the above methods and the problem still exists, you can also contact the game support staff and explain your problem to them. They will provide you with more help. Please click the link below to submit your problem.



Bungie Help



Best regards

Brian - Microsoft Community Support Specialist

Bitlocker appears to raise a secure kernel crash.

Please check whether there are files in C:\Windows\Minidump. If there are, please use the cloud disk to share it with me.

I also have this problem with crashing after playing the first event on the 2/20.