Games & Apps won't open

Discus and support Games & Apps won't open in XBoX on Consoles to solve the problem; Hi so my xbox one has been having trouble turning on. It takes about 10-15 minutes to start and even then the dashboard isn't completely loaded in. The... Discussion in 'XBoX on Consoles' started by Number3Combo, Mar 21, 2017.

  1. Number3Combo
    Number3Combo Guest

    Games & Apps won't open


    Hi so my xbox one has been having trouble turning on. It takes about 10-15 minutes to start and even then the dashboard isn't completely loaded in. The system will not let me make any actions with the controller but instead after an additional 5-10 minutes
    it attempts to open the Games & Apps application and ultimately fails. when I try to show help, the help app also fails to open, and then I get a frozen black screen. This has been going on for at least 2 weeks now.

    :)
     
    Number3Combo, Mar 21, 2017
    #1
  2. Miss Bijoux
    Miss Bijoux Guest
    Digital Game and Apps won't open.

    Hey there!

    I can see that since posting, you've
    recently unlocked achievements     and have been able to generally access Xbox Live content. Are you still experiencing issues or are you good to go now?

    Let us know! Games & Apps won't open :)

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider
    Program troubleshooting.
     
    Miss Bijoux, Mar 21, 2017
    #2
  3. Nutt Man 117
    Nutt Man 117 Guest
    Digital Game and Apps won't open.

    Hi

    I've just come across a new issue that I've never come across before. I ran into it last night where I tried opening one of my downloaded games and received the message "Just getting your game ready. Your game will start soon!" Except the game does not open
    and when pressing cancel, the message pops up again. Cancelling again will do nothing to stop the notification as the message now continues to spam my dashboard. I tried hard resetting my console to try again but that hasn't changed anything to my system and
    my digital games still won't work. I also tried my downloaded apps and they also don't open in which the message spams again but saying "Your App will start soon!"

    It appears that all my downloaded games and apps have this problem and at this moment I haven't found any issue online that people have had in common before or at present. I wanted record a video to show the issue but you can't record footage on the Xbox
    dashboard. Hopefully what I've said has enough clarity.

    If anyone could help troubleshoot this problem that would much appreciated. I'm in the process of reinstalling one of my downloaded games to see if that will help solve it. However if that does solve the issue, that would mean using a lot of download data
    to reinstall all my digital games. If there is a work around, I'm up for it.

    Thanks.
     
    Nutt Man 117, Mar 21, 2017
    #3
  4. Miss Bijoux Win User

    Digital Game and Apps won't open.

    Hey there!

    I can see that since posting, you've
    recently unlocked achievements     and have been able to generally access Xbox Live content. Are you still experiencing issues or are you good to go now?

    Let us know! :)

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider
    Program troubleshooting.
  5. chris wieman Win User

    Rewards app won't open

    Hi I still can't get on the app
  6. Julia Thogode Win User

    Xbox app won't open

    I have the same issue. I have no idea what the problem is and I've tried dozens of troubleshooting. This is unacceptable!
  7. Francia J. Win User

    Rewards app won't open

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    Make sure that you're also physically located in UK, Chris.

    Also, I have here steps that we can try, please perform a power cycle on your console by following the steps below:

    POWERCYCLE CONSOLE​​​

    ​​​

    "1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

    If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

    "Press the Xbox button to open the guide.

    Select Profile & system > Settings > System > Console info.

    Select Reset console.

    Reset and keep my games & apps."
  8. Wilfred Mac Win User

    Xbox App won't open

    Hi belze57,

    There's a lot of possible reasons you're unable to open the Xbox app. One of which is having a corrupted app file. To help you resolve this concern, I suggest that you perform the troubleshooting steps below:

    Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove conflicts with an app from Microsoft Store.

    Click here

    Step 2: Reset Xbox app from Settings.

    1. Click Start and click Settings.
    2. Select System. Select Apps & features.
    3. Find the Xbox app and click Advanced options.
    4. Click Reset. Restart your device so that the changes can take effect. Launch the Xbox app.

    Step 3: Delete temporary files.

    1. Click Start and click Settings.
    2. Select System.
    3. Select Storage.
    4. Select This PC.
    5. Click Temporary files.
    6. Choose Temporary files.
    7. Click Remove files.

    Kindly update us with the results.
Thema:

Games & Apps won't open

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