Games & Apps won't load please help

YourMom825 · Apr 19, 2017

Ok, so I started a download before I went to sleep, and the next day there was no notification saying that it finished, but in the top right it showed that nothing was installing; so I assumed the game had finished but there just wasn't a notification. So
I pressed A on games and apps but it just keeps showing a spinning loading wheel. It won't tell me how many games are installed, and same with the apps. I checked the ready to install section and it shows that mortal Kombat (the game I installed) isn't in
that section, and so I'm wondering did it break my Xbox? Do I need to do something? Should I call customer support or is there an easy fix for this that I'm just not getting. Thanks for any help!! You all have a wonderful day

-Justin

:)

Big Aye 721 · Apr 19, 2017

Trouble with xbox

xbox one won't load and no game use

all apps unavailable!!!

please help want to play???

VegasKitty4Ever · Apr 19, 2017

Saved game won't load.

Hubby is playing this game, but his saved game won't load. It was working fine yesterday & the day before, but once I added myself & my son's profile, the game won't load! Help me! Should he have saved it in the Cloud & not in the internal memory? Please,
please Help!

Miss Bijoux · Apr 20, 2017

Hey Justin!

Whenever you see some quirky things like that pop up on your console, go ahead and quickly

power cycle it. This will hopefully bring your games and apps back, let us know if not and we'll dig more into that. As far as your Mortal Kombat game, check your "My games" section and if you still don't see it, double check your
Microsoft Commerce account to make sure the purchase went through.

If you don't see the purchase and/or have questions about it, you'll want to reach out to
phone or chat team and they can look things over with you.

Let us know how it goes!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

Miss Bijoux

Hey Justin!

Whenever you see some quirky things like that pop up on your console, go ahead and quickly

power cycle it. This will hopefully bring your games and apps back, let us know if not and we'll dig more into that. As far as your Mortal Kombat game, check your "My games" section and if you still don't see it, double check your
Microsoft Commerce account to make sure the purchase went through.

If you don't see the purchase and/or have questions about it, you'll want to reach out to
phone or chat team and they can look things over with you.

Let us know how it goes!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

MsHoule nB

Whenever I try to Load A Game Or App It Won't Go To It It'll Be Blank But I'll Be Able To Push The Guide but then When I Dashboard It It Freezes Please Help This Is Annoying Please n Thanks

SwordofWhedon

by load up do you mean the game doesn't start or that it won't download at all. I recommend you contact EA support for help with their app and their game.

Ricardo Lechuga

Hi Gamma! My name is Ricardo an independent advisor ready to help you with this situation!

If you are using a USB storage plugged in the console please unplug it, after this power cycle the console and try the games installed in the internal storage without plugging back the external one

If the games and apps works like that you need to format the external storage on a Pc, if the games don't work, try to do a factory reset on the console deleting all content

Miss Ghidorah

Hey there!

Sorry to hear you're unable to see your Games & apps tab—that's odd! Let's have you
power cycle your console once more as well as

removing and re-adding your profile on your Xbox One. The final step would be to reset your router/modem—you will need to unplug the power cable for that, wait 15-20 seconds, then plug it back in.

Please let us know how it goes and if you still need help! Hopefully that resolves your issue.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

Games & Apps won't load please help